24
Troubleshooting
Problems Possible solutions
Headset has no sound Ensure that the headset is powered on, and
properly connected through the wireless dongle or
inline audio cable.
Ensure that you are not using the headset with
inline audio connection while charging.
Ensure that the device/media player is not muted.
Check the playback setting on the computer, and
ensure that the default device is set to AW720H
Game.
Check the headset is within range (10 m) of the
wireless dongle.
We recommend using the headset in wireless mode
when gaming on your computer.
The person on
the other end
cannot hear me
Ensure that the microphone is positioned 2 cm away
to the mouth.
Ensure the microphone is not muted by checking
the mic mute LED. It should be turned off. If the
headset is connected using the inline audio cable,
ensure that the mute slider on the inline audio cable is
not muted.
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