Problems Possible solutions
Check the reco
rd setting on the computer, and
ensure that the default device is set to DEVICE
NAME.
Check that the boom microphone is fully inserted
into the microphone port. (if connected through the
wireless dongle or Bluetooth)
Ensure that the headset is within range (10 m) of the
wireless dongle or connected mobile devices (if
connected through the wireless dongle or Bluetooth).
Ensure t
hat the audio plug end is well inserted into
the boom microphone port on your headset and
computer respectively (if connected through the
inline audio cable).
Ensure t
hat the mute slider on the inline audio cable
is not muted.
Abnormal sound
is coming out of
the headset
Check if something is obstructing the headset.
Adjust the volume level up and down, and check if
the abnormal sound changes.
Ensure t
hat the headset is within range (10 m) of the
wireless dongle or connected mobile devices. (if
connected through the wireless dongle or Bluetooth)
Ensure th
at the inline audio plug is fully inserted into
the audio port of the computer or mobile devices. (if
connected through the audio cable)
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