Troubleshooting
Problems Possible solutions
Headset has no sound Ensure that the headset is turned on, and properly
connected through the wireless dongle, Bluetooth, or
Inline audio cable.
Ensure th
at you’re not using the headset with Inline
audio connection while charging.
Ensure that the audio player is playing music, and
that the computer volume and media player volume
are on and not muted.
Click t
he volume icon on your computer.
Adjust the
volume level on the volume bar.
Check the playback setting on the computer, and
ensure that the default device is set to DEVICE
NAME.
Check the heads
et is within range (10 m) of the
wireless dongle or connected mobile devices. (if
connected through the wireless dongle or Bluetooth)
Check wireless connection is good.
Check that t
he headset is connected to wireless
dongle (recommended mode) on your computer
during game.
The person on
the other end
cannot hear me
Ensure that the microphone is positioned close to
the mouth.
Ensure t
hat the microphone is not muted. The mute
light on boom microphone should be off.
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