Troubleshooting │ 28
Troubleshooting
Keyboard is not
functioning
• Disconnect the keyboard and connect it back to
the USB port on your computer.
• Connect the keyboard to another USB port.
• Restart the computer.
• Ensure that the light is not dimmed off, press
FN+F6 to light up the keyboard.
• Disconnect the keyboard and connect it back in
to the USB port on your computer.
• Connect the keyboard to another USB port.
• Restart the computer.
• Adjust keyboard brightness by Alienware
Command Center (AWCC).
• Open the Alienware Command Center.
• Click the Help icon. The Alienware
Command Center Online Help is displayed.
• Click the Contents tab.
• From the Contents tab, click the required topic
to find more details in Alienware Command
Center features.
• Ensure that the Alienware Command Center is
running on your computer.
• Open the Alienware Command Center and
ensure that the configuration of your gaming
keyboard is set properly and saved.
Problems Possible solution
Keyboard lighting
is off
For more information
about the AWCC
features
The selected configuration
is not working in Alienware
Command Center.
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