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What to do?CauseProblem/error
There are white
residues of wash-
ing powder on the
laundry.
• Immediately rinse the laundry again.• This is not due to poor
rinsing by your washing
machine, but rather due to
phosphate-free detergents
which contain ingredients
(zeolites) for water soften-
ing. These ingredients may
be deposited on the laun-
dry.
• Use liquid detergents that do not contain
zeolites.
• Try removing any residues with a brush.
There is powder
detergent left in
the main wash
compartment of
the detergent
compartment.
•• Clean the net on the water supply hose.Water pressure not high
enough.
•• Choose higher water level or extra rinse
(see "STEP 6 / Choose program set-
tings").
Some washing powders
may stick strongly to the
detergent compartment if
it is empty. • Wipe the detergent compartment before
adding the powder detergent.
There is condition-
er left in the condi-
tioner compart-
ment of the deter-
gent compart-
ment.
• Make sure the plug cap in the conditioner
compartment of the detergent compart-
ment is positioned correctly.
• Plug cap is not positioned
correctly or it is clogged.
• Clean the plug cap (see chapter
"CLEANING AND MAINTENANCE /
Cleaning the detergent compartment").
Odour in the
washing machine
drum.
•• Check if the filter is clean.Residues of fabric, wash-
ing detergent, and condi-
tioner in the filter.
•• Choose a self-cleaning (Drum Cleaning)
program (see "STEP 5: Choose the pro-
gram").
Development of germs and
bacteria.
Machine is mov-
ing during opera-
tion.
•• Level the feet (see chapter "INSTALLA-
TION AND CONNECTION / Adjusting the
feet").
Feet not adjusted cor-
rectly.
•• Remove the transport bolts (see chapter
"BEFORE USING THE APPLIANCE FOR
THE FIRST TIME /Transport protection").
Transport bolts not re-
moved.
Machine is mov-
ing during spin-
ning.
• The washing machine will automatically
decrease the spin speed if vibration is too
strong.
• Unevenly distributed laun-
dry or not enough laundry.
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