Errors – what to do?
Disturbances from the environment (e.g. the power grid) may result in various error reports (see
Troubleshooting table). In such case:
• Switch off the appliance, wait for 1 minute, switch the appliance back on, and repeat the washing
program.
• If the error occurs again, call an authorized service unit.
• You will be able to solve most of the problems in appliance operation by yourself (see
Troubleshooting table).
• Repairs may only be carried out by an adequately trained person.
• Repair or any warranty claim resulting from incorrect connection or use of the washing machine
shall not be covered by the warranty. In such cases, the costs of repair shall be charged to the
user.
INFORMATION!
The warranty does not cover the errors or failures resulting from disturbances from the environment
(lightning strike, power grid failures, natural disasters etc.).
What to do?CauseProblem/error
Washing machine
door does not
open.
•• Drain the water using the Drain or Spin-
ning program. See "Step 5: Choose the
program".
Water level too high.
•• Wait for the water temperature to drop
and pump out the water. If you still cannot
open the door, use the emergency door
opening tool (see chapter "ERRORS –
WHAT TO DO? / Manual opening of
washing machine door").
Water temperature in the
washing machine is too
high.
Washing program
is not in progress.
•• Check that the water supply is properly
connected and open.
The water in the inlet hose
is not open.
•• Firmly press on the washing machine door
until you hear two clicks when it is closed.
Washing machine door is
not properly closed.
•• Check if the plug is connected to the
power outlet and whether there is electric
current (or voltage) in the outlet.
There is no voltage in the
power outlet.
•• To cancel the delayed start function,
press the Start button and hold it for
three seconds.
Delayed start function has
been selected.
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