Phone Guide – 9224
Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 16, 2013
Page 22
If a phone not in the Shared Call Appearance group picks up a call, that call
is no longer a part of that Shared Call Appearance. For example, if a non-
Shared Call Appearance phone picks up the call and places it on hold, it is a
“normal” hold and not one of the Shared Call Appearance hold types.
5.9.6 Active Calls
An active inbound call on a Shared Call Appearance line (or connecting an
outbound call), renders the line unavailable to all other phones using the
Shared Call Appearance.
While there is an active call on a Shared Call Appearance, other users of the
Shared Call Appearance can view the Caller ID information of each party by
pressing the phone INFO button, and then the red PFK of the in use Shared
Call Appearance line.
5.9.7 Shared Hold
To place the active Shared Call Appearance phone call on hold, press the
HOLD key. The LED flashes slow, green on all phones of the Shared Call
Appearance; this includes the phone used to place the call on hold. Handsets
that are a part of the Shared Call Appearance can retrieve the phone call that
put on hold in this manner. When using this hold type, the system delivers
Hold Reminders to each phone that is a part of the Shared Call Appearance
per the individual phone settings. If no one picks up the held call, all phones
receive a notification per the individual HOLD reminder settings.
5.9.8 Privacy Hold
A call on Privacy Hold is only retrievable by the handset that places the call
on hold. To place the call on “privacy” hold, press the HOLD button twice
quickly. The phone has a slow, alternating green and red LED. All other
phones in the Shared Call Appearance have a solid red LED for the Shared
Call Appearance line. If the user does not pick up the call, the phone
receives a notification per the phone’s HOLD reminder settings.
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