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9 Troubleshooting
Problem Cause Remedy
No
Power.
Power Not Switched On.
Plug in the power supply and switch
it On at the power point.
If still no power, check if the power
point
has power supplied by
checking with another appliance
such as a table lamp.
If no power to the power point, call
The power supply is not
plugged into the appliance.
Insert the small plug end on the
Power supply into the appliance.
Over Temperature protection
device has activated and
turned off for your safety.
Unplug the power supply from the
power point and allow the appliance
to cool down for approximately 60
minutes before restarting.
No
Massage /
Vibration
The appliance is not switched
on.
Press the On/Off “PWR” button on
the controller.
The controller has timed out
after approx. 15, 30, or 60
Press the On/Off “PWR” button on
the controller.
Vibration
too Low /
High
The Intensity is either set to
High or Low
Press the Intensity “INT” button to
select the required amount of
vibration
Heat
Function
won’t
operate
The controller is Off
Press the On/Off “PWR” button on
the controller to start the massager,
then press the Heat button
The Heat button has not been
Pressed “On”
Press the Heat button.
Appliance
during
use.
The appliance has an auto-off
function that
approximately 15, 30 or 60
minutes of use.
Allow the product to cool for at least
60 minutes and then turn it on
again.