AOC AG346UCD - Troubleshooting

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Troubleshooting
Problem
Possible solutions
The power indicator is not lit.
• Check if the power is turned on.
• Check if the power cord is connected.
The power indicator is lit, but
there is no image displayed.
• Check if the computer is powered on.
• Use the Caps Lock key indicator to determine if the computer is
responsive.
• Check if the graphics card is properly seated and powered.
• Check that the video cable is correctly connected between computer
and display.
• Check that the video cable plugs do not have bent pins.
There is no image, but the
power indicator ashes
orange.
• The OLED display is malfunctioning. Please contact AOC support for
service.
Failure to Plug-and-Play.
• Check if the computer supports Plug-and-Play.
• Check if the video adapter supports Plug-and-Play.
Dim image.
• Adjust luminance and contrast ratio.
The image is bouncing or
rippled.
• There may be electrical interference occurring from nearby appliances
or devices. Move the computer and monitor away from the interfering
devices to resolve the problem.
The screen displays “the
signal wire is not available”
or “no signal.”
• Unplug and plug in the video cable.
• Inspect the video cable pins for damage.
The screen displays “invalid
input”.
• Reset the computer output to a display mode compatible with the
display.
Image retention.
• Use the Pixel Refresh function to eliminate image retention from the
screen. Refer to the “Screen Maintenance” section.
Regulation & Service
Please refer to Regulation & Service Information which is in the CD
manual or www.aoc.com (to nd the model you purchase in your country
and to nd Regulation & Service Information in Support page.