Troubleshooting Back-UPS Storage
Use the tables below to solve minor Back-UPS installation and operation problems. Consult or call
Schneider Electric IT (SEIT) Technical Support for assistance with problems that cannot be resolved using
this document:
Possible Cause Procedure
Back-UPS will not switch on
Back-UPS not connected to an AC
power source.
Check that the Back-UPS power plug is
securely connected to the wall outlet.
Back-UPS does not power computer/monitor/external drive during an outage
Internal battery is not connected. Check the battery connections. (See “Connect the Battery” under
“Installation” on the front page of this document.
Back-UPS operates on battery although normal AC voltage exists
Back-UPS circuit breaker
“tripped”.
Disconnect non-essential equipment from the
Back-UPS. Reset the circuit breaker (located
on the rear panel of the Back-UPS) by push-
ing the circuit breaker button fully inward
until it catches.
Back-UPS does not provide expected backup time
Back-UPS is excessively loaded. Unplug non-essential Battery Backup connected equipment, such as
printers and plug them into Surge Only outlets.
Note: Devices that have motors or dimmer switches (laser printers,
heaters, fans, lamps, and vacuum cleaners, for example) should not be
connected to the Battery Backup outlets.
A red indicator is lit
Battery is not connected properly. Check the battery connections. Consult “Connect the Battery” under
“Installation” on the front page of this document. It shows how to
access the battery and connect the wires.
Connect the Back-UPS to another wall outlet or have a qualified
electrician check the building wiring.
Red indicators are flashing
Back-UPS failure. Call SEIT Technical Support for service.
Specifications
Before storing, charge the Back-UPS for at least eight hours. Store the Back-UPS covered and upright in
a cool, dry location. During storage, recharge the battery in accordance with the following table:
Please contact SEIT Technical Support to troubleshoot the unit before returning it to APC by Schneider
Electric.
Storage Temperature Recharge Frequency Charging Duration
23
o
to 86
o
F (-5
o
to 30
o
C)
86
o
to 113
o
F (30
o
to 45
o
C)
Every 6 months
Every 3 months
8 hours
8 hours
Order Replacement Battery
The typical battery lifetime is 3-6 years (depending on the number of discharge cycles and operating
temperature). A replacement battery can be ordered over the phone from APC by Schneider Electric, or
the battery can be ordered on-line from the APC by Schneider Electric web site (go to
http:\\www.apc.com, a valid credit card is required).
When ordering, please specify Battery Cartridge RBC2.
Battery Replacement
Battery replacement is a safe procedure. The Back-UPS can be left on with the equipment connected
during this procedure. Do not replace the battery when the Back-UPS is On Battery. Refer to the Safety
Guide for additional information.
Please consult the "Connect Battery" diagrams (a through d) on the front page of this document when
performing the following procedures:
1. While viewing the Back-UPS from the front, lay the Back-UPS on its left side (diagram a).
2. Slide the battery compartment cover off of the Back-UPS (diagram a).
3. Grasp the tab attached to the battery and slide the battery partially out of the case. Grab the battery
firmly and pull it straight out. The battery wires will disconnect as the battery is pulled out (diagram
b).
4. Carefully unpack the new battery. Retain the packing carton so that the old battery can be recycled.
5. Insert the new battery halfway into the Back-UPS (diagram d).
6. Connect the wires to the new battery as follows:
7. Red Wire - to red (positive) terminal
8. Black Wire - to black (negative) terminal
9. Note: Small sparks at the battery terminals are normal during connection.
10.Carefully insert the battery fully into the Back-UPS.
11.Slide the battery compartment cover back into place.
12.The Replace Battery indicator will shut off within the 14-day self-test interval, or when the Back-
UPS is switched On.
The old battery must be recycled. Deliver the battery to an appropriate recycling facility or return it to
APC by Schneider Electric in the packing carton that came with the new battery. Additional recycling
information is provided with the new battery.
Replace Battery indicator lit and an alarm sounds when the Back-UPS is turned on
Internal battery not connected. Check the battery connections. Consult “Connect the Battery” under
“Installation” on the front page of this document. It shows how to
access the battery and connect the wires.
© 2013 APC by Schneider Electric. APC, the APC logo, Back-UPS, and PowerChute are owned by
Schneider Electric Industries S.A.S., or their affiliated companies. All other trademarks
are property of their respective owners.
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact Schneider Electric IT (SEIT) Customer Support through the
APC by Schneider Electric Web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial
numbers are located on the rear panel of the unit and are available through the LCD
display on select models.
b. Call SEIT Customer Support and a technician will attempt to solve the problem over the
phone. If this is not possible, the technician will issue a Returned Material Authorization
Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC by Schneider
Electric Web site for country specific instructions.
3. Pack the unit in the original packaging whenever possible to avoid damage in transit. Never use
foam beads for packaging. Damage sustained in transit is not covered under warranty.
4. Always DISCONNECT THE UPS BATTERIES before shipping. The United States
Department of Transportation (DOT), and the International Air Transport Association
(IATA) regulations require that UPS batteries be disconnected before shipping. The internal
batteries may remain in the UPS.
5. Write the RMA# provided by Customer Support on the outside of the package.
6. Return the unit by insured, pre-paid carrier to the address provided by Customer Support.
Warranty
The standard warranty is two (2) years from the date of purchase. Schneider Electric IT (SEIT) standard
procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the
original unit back due to the assignment of asset tags and set depreciation schedules must declare such a
need at first contact with an SEIT Technical Support representative. SEIT will ship the replacement unit
once the defective unit has been received by the repair department, or cross ship upon the receipt of a
valid credit card number. The customer pays for shipping the unit to SEIT. SEIT pays ground freight
transportation costs to ship the replacement unit to the customer.
APC by Schneider Electric IT Customer Support
For country specific customer support, go to the APC by Schneider Electric Web site, www.apc.com.
Select models are ENERGY STAR
®
qualified.
For more information go to
www.apc.com/site/recycle/index.cfm/energy-efficiency/energy-star/.
This UPS is certified to comply with California Battery Charger System regulations.
For more information go to
www.apc.com/site/recycle/index.cfm/energy-efficiency/cec-battery-charger/.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful inter-
ference in a residential installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
- Consult the dealer or an experienced radio/TV technician for help.
Locate the label on the bottom of this device that contains, among other information, the FCC registration
number [US: 1XH-USA-25572-XP-N]] and ringer equivalence number (REN) for this device. If requested,
this information must be provided to the telephone company.
If you experience trouble with this equipment, you disconnect it from the network until the problem has
been corrected or until you are sure that the equipment is not malfunctioning. The ringer equivalence num-
ber (REN) is used to determine how many devices can be connected to your telephone line. In most areas,
the sum of the RENs of all devices on any one line should not exceed five (5.0). If too many devices are
attached, they may not ring properly.
Input Voltage (on line)
Worldwide
EMI Compliance
Check the wall outlet that supplies power to
the Back-UPS using a table lamp. If the lamp
bulb is very dim, have the AC voltage
checked by a qualified electrician.
Disconnect non-essential equipment from the
Back-UPS. Reset the circuit breaker (located
on the rear panel of the Back-UPS) by push-
ing the circuit breaker button fully inward
until it catches. If the circuit breaker resets,
switch the Back-UPS on and reconnect the
equipment one-at-a-time. If the circuit
breaker trips again, it is likely that one of the
connected devices is causing the overload.
Back-UPS circuit breaker “tripped”.
Very low or no AC voltage.
Move computer, monitor, or external drive power cord plug to the
Battery Backup outlets.
The wall outlet that the Back-UPS is
connected to does not supply AC
power to the unit.
Computer, monitor or external disk/
CD-ROM drive is plugged into a
Surge Only outlet.
The Overload indicator is lit if
equipment connected to the Battery
Backup outlets is drawing more
power than the Back-UPS can pro-
vide.
Battery requires replacement. The battery should be replaced within two weeks (see “Order
Replacement Battery”). Failure to replace the battery will result in
reduced run-time during a power outage.
Move one or more equipment power plugs to the Surge Only outlets.
Battery requires replacement.
Back-UPS battery is weak due to
recent outage and has not had time
to recharge.
Charge the battery. The battery charges whenever the Back-UPS is
connected to a wall outlet. Typically, eight hours of charging time are
needed to fully charge the battery from total discharge. Back-UPS
run-time is reduced until the battery is fully charged.
Replace battery (see Order Replacement Battery). Batteries typically
last 3-6 years, shorter if subjected to frequent power outages or ele-
vated temperatures.
Frequency Limits (on line)
On Battery Waveshape
Maximum Load
EMI Classification
Shipping Weight
Weight
Operating Temperature
Storage Temperature
Size (H x W x D)
Typical Recharge Time
Operating and Storage
Relative Humidity
On Battery Run-Time
92 - 139 Vac
47 - 63 Hz (autosensing)
Stepped Sine Wave
350 VA - 210 W 500 VA - 300 W
8 Hours
32
o
to 104
o
F (0
o
to 40
o
C)
15
o
to 113
o
F (-15
o
to 45
o
C)
5 to 95% non-condensing
6.5 x 3.6 x 11.2 inches (16.5 x 9.2 x 28.5 cm)
350 VA - 12.9 lb (5.9 kg) 500 VA - 13.8 lb (6.3 kg)
350 VA - 14.0 lb (6.4 kg) 500 VA - 14.9 lb (6.8 kg)
FCC/DOC Class B Certified
350 VA - 13.8 Minutes typical - desktop computer and 17 inch
(43.2 cm) monitor.
500 VA - 10.7 Minutes typical - desktop computer and 21 inch
(53.3 cm) monitor.
To Previous Page
Loading...
Need help?
General
