APC BACK-UPS ES 500 - User Manual

Single Beep - a short power loss has
occurred and the Back-UPS briefly
goes on battery.
Four Beeps Every 30 Seconds - this
alarm is sounded whenever the Back-
UPS is running On Battery. Consider
saving work in progress.
Continuous Beeping - this alarm is
sounded whenever a low battery
condition is reached. Battery run-time
is very low. Promptly save any work
in progress and exit all open
applications. Shutdown the operating
system, computer and the Back-UPS.
Back-UPS
™
350/500
User’s Manual
990-2101A 8/03
Installation
3
Connect Equipment
Battery Back Up Outlets (qty. of 3). These outlets
provide battery back-up, surge protection, and
Electro-magnetic Interference (EMI) filtering. In
case of power outage, battery power is automatically
provided to these outlets. Power (facility or battery)
is not supplied to these outlets when the Back-UPS
is switched Off. Connect a computer, monitor,
external disk or CD-ROM drive to these outlets.
Surge Only Outlets (qty. of 2). These outlets are
always On (when facility power is available) and are
not controlled by the On/Off switch. These outlets
do not provide power during a power outage.
Connect a printer, fax machine or scanner to these
outlets.
Cable Management Feature. For convenience, the
Back-UPS provides a method for integral cable
management (see below).
Battery Back Up
Outlets (3)
Surge Only
Outlets (2)
Cable
Management
Feature
The socket-outlet shall be installed near the
equipment, and shall be easily accessible.
Note: Allow the Back-UPS to charge for a full eight
hours prior to use.
Caution: The plug on the supply cord is the
disconnect device for the product. The socket-outlet
that you plug into shall be located near the equipment
and shall be easily accessible. The socket outlet must
be a grounding type.
Press the Power On/Off push-button on the Back-
UPS.
Observe that the following events occur after
pressing and releasing the push-button:
• The green On-Line indicator flashes.
• The yellow On Battery indicator lights while
the Self-Test is being performed.
• When Self-Test has successfully completed,
only the green On Line indicator will be lit.
• If the internal battery is not connected, (see step
1) the green On Line indicator and red Replace
Battery indicator will light. The Back-UPS will
also emit a series of short beeps for one minute.
Power On/Off
Push-button
6
Connect USB Cable
On Line (green) - is lit whenever facility
power is powering the Battery Backup
outlets.
On Battery (yellow) - is lit whenever the
battery of the Back-UPS is powering
equipment connected to the Battery Back
Up Outlets.
ON LINE ON BATTERY OVERLOADREPLACE BATTERY
1
4
Connect the Phone
Line to Surge Protection
The telephone ports provide lightning surge
protection for any device connected to the telephone
line (computer, modem, fax or telephone). The
telephone ports are compatible with Home Phoneline
Networking Alliance (HPNA) and Digital Suscriber
Line (DSL) standards, as well as all modem data
rates. Connect as shown.
The optional USB Data Port connection is described
in step 5.
Wall Outlet
Modem/Phone/Fax
123
456
789
0
*
#
Back-UPS
(end view)
Replace Battery (red) - is lit when-
ever the battery is near the end of its use-
ful life, or if the battery is not connected
(see above). A battery that is near the
end of its useful life has insufficient run-
time and should be replaced.
Beeps for 1 Minute Every 5 Hours - this
alarm is sounded whenever the battery has
failed the automatic diagnostic test.
ES
to the Back-UPS
5
Switch on the
Back-UPS
Replace the Internal Battery
To replace the internal battery, proceed as follows:
Note: Replacing the battery is a safe procedure. However, small sparks may occur
during the process. This is normal.
Connect the new battery to the battery connector.
Pull the battery out of the housing, exposing the
battery wire and connector. Pull up on the battery
Place the unit on a flat surface. Press the battery
cover latch and remove the battery cover.
Slide the tabs on the battery cover into the slots
Place the battery into the housing. in the chassis. Push the battery cover downward
connector. Recycle the old battery.
until the battery cover latchs to the housing.
1
2
3
4
5
6
1 2 3 4
5
6
APC and Back-UPS are registered trademarks of American Power Conversion.
All other trademarks are property of their respective owners.
Connect Battery
1
2
3
4
5
The Back-UPS is shipped with the internal battery
disconnected. Remove the battery cover and
connect the battery, as shown below. Refer to
Replacing the Battery for additional information.
Avoid placing the Back-UPS in direct sunlight,
excessive heat, excessive humidity or in contact
with fluids of any type. For convenience, the
Back-UPS can be mounted on a wall (see Wall
Mount of UPS on the back page).
2
Placement
w w w .apc.com
®
and Install Software
(optional)
NOTE: Macintosh Users - for full USB performance,
use Mac OS 10.1.5 or higher.
If Autoplay is not enabled on the computer, proceed
as follows:
1. On the computer desktop of the display, double-
click on My Computer.
2. Double-click on the CD-ROM drive icon and
follow the on-screen instructions.
Follow the
on-screen
instructions.
Status Indicators and Alarms
Overload (red) - is lit whenever power
demand has exceeded the capacity of the
Back-UPS.
Continuous Tone - this alarm is sounded
whenever the Battery Backup outlets are
overloaded.
Circuit Breaker - the circuit breaker
button located at the side of the
Back-UPS will stick out if an
overload condition forces the Back-
UPS to disconnect itself from facility
power. If the button sticks out,
disconnect non-essential equipment.
Reset the circuit breaker by pushing
the button inward.
Circuit
Breaker
Order Replacement Battery
The typical battery lifetime is 3-6 years (depending on the number of discharge cycles and operating
temperature). A replacement battery can be ordered over the phone from APC, or the battery can be
ordered on-line from the APC web site (see below, a valid credit card is required).
When ordering, please specify Battery Cartridge: 350 VA order RBC29, 500 VA order RBC30.
T0 Computer
USB Port
RJ-45 to USB
Cable
Back-UPS
(end view)
Computer
USB Port
Transfer Voltage Adjustment (optional)
In situations where the Back-UPS or connected equipment appears too sensitive to input voltage, it may be
necessary to adjust the transfer voltage. This is a simple task requiring use of the front panel pushbutton. To
adjust the transfer voltage, proceed as follows:
1. Plug the Back-UPS into the utility power source. The Back-UPS will be in a Standby Mode (no indicators
lit).
2. Press the front panel pushbutton fully inward for 10 seconds. All indicators on the Back-UPS will flash to
acknowledge going into Programming Mode.
3. The Back-UPS will then indicate its current Sensitivity Setting, as shown in the following table.
4. To select the Low Sensitivity setting, press the pushbutton until the yellow indicator is flashing.
5. To select the Medium Sensitivity setting, press the pushbutton until the yellow and red indicators are
flashing.
6. To select the High Sensitivity setting, press the pushbutton until yellow and both red indicators are
flashing.
7. To exit without changing the Sensitivity Setting, press the pushbutton until the green indicator is flashing.
8. Once in Programming Mode, if the pushbutton is not pressed within 5 seconds, the Back-UPS will exit
Programming Mode; all indicators will extinguish.
Indicators
Flashing
Sensitivity
Setting
Input Voltage
Range
(for utility
operation)
Use When
1
(yellow)
Low 160 - 278 Vac Input voltage is extremely low or
high. Not recommended for computer
loads.
2
(yellow, and red)
Medium
(factory default)
180 - 266 Vac Back-UPS frequently goes On
Battery.
3
(yellow, red, and red)
High 196 - 256 Vac Connected equipment is sensitive to
voltage fluctuations (recommended).

Summary

Back-UPS ES 350;500 Installation Guide

Connect Battery

Procedure to disconnect and reconnect the internal battery for the Back-UPS unit.

Back-UPS Placement

Guidelines for positioning the Back-UPS to avoid direct sunlight, excessive heat, humidity, or fluids.

Connect Equipment to Back-UPS

Details on connecting devices to Battery Back Up and Surge Only outlets on the Back-UPS.

Connect Phone Line to Surge Protection

Instructions for connecting a phone line to the Back-UPS for surge protection.

Switch on Back-UPS and Initial Charge

Procedure to power on the Back-UPS and recommended charging time before use.

Connect USB Cable and Install Software

Optional steps for connecting the Back-UPS via USB and installing management software.

Back-UPS Status Indicators and Alarms

On Line Indicator

Green indicator signifies facility power is active and supplying the Battery Backup outlets.

On Battery Indicator

Yellow indicator lights up when the Back-UPS is supplying power from its battery.

Audible Alarms

Explanation of various audible alarms: single beep, four beeps, continuous beeping, and 1-minute beeps.

Replace Battery Indicator

Red indicator signals the battery is nearing end-of-life or not properly connected.

Overload Indicator

Red indicator shows when connected load exceeds Back-UPS capacity or Battery Backup outlets are overloaded.

Circuit Breaker

Location and function of the circuit breaker button, which trips during overload conditions.

Replace Internal Battery Procedure

Battery Replacement Steps

Step-by-step guide for safely removing and replacing the internal battery of the Back-UPS.

Order Replacement Battery

Transfer Voltage Adjustment

Adjusting Sensitivity Settings

Procedure to adjust the Back-UPS transfer voltage sensitivity for optimal performance.

Troubleshooting Common Back-UPS Issues

Back-UPS Not Switching On

Troubleshooting steps for when the Back-UPS fails to power on, checking connections and breakers.

Circuit Breaker Tripped

Procedure to reset the circuit breaker and identify causes of repeated tripping.

Low or No Facility Voltage

Diagnosing and resolving issues related to insufficient input voltage from the power source.

No Power During Outage

Troubleshooting why the Back-UPS fails to provide power to connected equipment during an outage.

Operating on Battery Despite Normal Voltage

Steps to resolve instances where the Back-UPS switches to battery power unnecessarily.

Reduced Backup Time

Identifying reasons for shorter than expected backup time, such as overload or battery condition.

Replace Battery Indicator Lit

Troubleshooting steps when the 'Replace Battery' indicator is illuminated.

Overload Indicator Status

Resolving overload conditions indicated by the Back-UPS.

Back-UPS Failure Indicator

Actions to take when the 'Replace Battery' indicator flashes, suggesting a unit failure.

Back-UPS Specifications

Service and Support Procedures

Service Requirements

Instructions on how to obtain service for the Back-UPS, including troubleshooting and contacting APC.

Wall Mount UPS Instructions

Mounting the UPS

Step-by-step guide for mounting the Back-UPS unit vertically or horizontally on a wall surface.

APC BACK-UPS ES 500 Specifications

General

Output Power Capacity	300 Watts / 500 VA
Nominal Output Voltage	230V
Topology	Standby
Waveform Type	Stepped approximation to a sinewave
Input Voltage	230V
Transfer Time	6 ms typical: 10 ms maximum
Input Frequency	50/60 Hz +/- 3 Hz (auto sensing)
Output Frequency (sync to mains)	50/60 Hz +/- 1 Hz
Input Connections	IEC-320 C14
Surge energy rating	310 Joules
Operating Temperature	0 - 40 °C
Operating Altitude	0-3000 meters
Storage Temperature	-15 - 45 °C
Storage Altitude	0-15000 meters
Battery Type	Lead-acid battery
Typical Recharge Time	16 hours
Output Connections	IEC 320 C13
Control panel	LED status display with On Line
Audible Alarm	Alarm when on battery: distinctive low battery alarm
Operating Relative Humidity	0 - 95% non-condensing
Storage Relative Humidity	0 - 95% non-condensing
Filtering	Full time multi-pole noise filtering: 5% IEEE surge let-through: zero clamping response time: meets UL 1449