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Aqualisa iSYSTEM SMART - User Manual

Aqualisa iSYSTEM SMART
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iSYSTEM
SMART
USER GUIDE

Questions and Answers

Summary

Safety and Compliance

Appliance Safety and Usage Guidelines

Appliance use by children and persons with reduced capabilities, requiring supervision and safe usage understanding.

Declaration of Conformity Statement

Statement of compliance with EU directives for the Aqualisa SmartValve™ and controller.

iSystem Smart Controller Features

Controller Components and Operation

Details the buttons, display, and temperature control bezel of the iSystem™ Smart Controller.

Connecting to the Aqualisa App

Guides on unlocking shower potential via the Aqualisa app and voice activation.

Smart Speaker Integration Setup

Instructions for integrating the Aqualisa system with smart speaker devices.

Single Outlet Controller Usage

Operating the Single Outlet Controller

Explains how to use the Start/Stop, Temperature, and Boost functions of the controller.

Maximum Shower Run Time Safety

Notes the 20-minute safety run time and its enhancement via the Aqualisa app.

Dual Outlet Controller Usage

Dual Outlet Controller Operation

Details how to operate Start/Stop, Temperature, Boost, and change between outlets.

Safety Restriction: Maximum Run Time

Notes the 20-minute safety run time and its enhancement via the Aqualisa app.

Shower Head Adjustments

Draining Residual Water from Shower Head

Advises tilting the shower head back to drain residual water and prevent dripping.

Shower Head Height and Angle Adjustment

Adjusting Handset Holder Height

Explains how to adjust the height of the shower head using side levers.

Adjusting Fixed Shower Head Angle

Describes how to adjust the angle of a fixed shower head via its ball joint.

Bath Overflow Filler Operation

Using the Bath Overflow Filler

Instructions for using the bath waste cover to engage and disengage the plug fitting.

Warning: Unattended Bath Filling

Caution against leaving the bath filler unattended due to overflow limitations.

Connecting Your Shower to the Aqualisa App

Home WiFi Network Prerequisites

Details the need for Network Name (SSID) and password for app setup.

App Permissions Explained

Explains requested permissions like location data and their usage.

Downloading and Installing the Aqualisa App

Guides on downloading the app, creating a profile, and finding instructions.

Setting Up the Shower via the App

Controller-Initiated WiFi Setup

Instructions to activate WiFi setup by pressing and holding the controller's Start/Stop button.

Mobile Device WiFi Connection

Guides connecting the mobile device to the shower's WiFi network using specific credentials.

App Connection Status and Smart Features

Verifying WiFi Connection Success

Explains how LED status indicates successful connection to the Aqualisa app and WiFi.

Integrating with Smart Speakers

Instructions for adding the Aqualisa home to smart speaker devices after app setup.

Remote Operation Safety Guidelines

User responsibility for safe remote activation and not leaving showers unattended.

Shower Maintenance and Care

General Cleaning Recommendations

Recommends using a soft cloth and washing-up liquid for cleaning, and clearing the waste plug.

Shower Head Descaling Procedure

Describes using flexible tips for descaling and immersion in descaler if needed.

Caution: Avoid Abrasive Cleaners

Emphasizes avoiding abrasive cleaners and using manufacturer-approved descaling methods.

Changing Water System Considerations

Advises contacting customer service when switching water systems, e.g., gravity-fed to mains pressure.

General Troubleshooting Guide

Troubleshooting: Controller Unresponsive

Addresses issues with the controller showing no lights or being blank, checking power and connections.

Troubleshooting: Pump Noise and Low Flow

Covers pump noise and low/no flow issues, including air locks and waterway restrictions.

Troubleshooting: Boost Button Malfunction

Explains why the boost button might not increase flow, such as blocked filters or boiler output.

Troubleshooting Flow and Temperature Issues

Troubleshooting: Persistent Low Flow Causes

Lists further causes for low/no flow, such as incorrect valve fitted, water supply issues, or blocked hoses.

Troubleshooting: Temperature Control Difficulties

Addresses problems with adjusting or controlling water temperature, including reversed supplies.

Troubleshooting: Reversed Water Supply

Checks for incorrect hot and cold water supply connections to the valve.

Troubleshooting Temperature Variations and Stability

Troubleshooting: Fluctuating Water Temperature

Explains causes for fluctuating water temperature, such as incorrect logic module settings or boiler issues.

Troubleshooting: Low Hot Water Temperature

Addresses causes of low water temperature, including low hot water supply or incorrect settings.

Troubleshooting: Unstable Temperature Display

Covers issues where the temperature display does not stabilize, related to hot water supply or mixed supplies.

Advanced Troubleshooting Scenarios

Troubleshooting: Excessive Water Temperature

Explains causes for excessively hot water, like ambient temperature rise or gravity fed systems.

Adjusting Maximum Temperature Setting Preference

Guides on adjusting the maximum temperature setting when it's not to preference.

Troubleshooting: Controller Illumination Post-Use

Addresses controller illumination after the shower is switched off, likely due to cable connection issues.

Troubleshooting: Incorrect Outlet Flow (Divert Models)

Explains issues with water flowing from the wrong outlet in divert models, related to configuration.

Troubleshooting: Post-Use Outlet Dripping

Provides solutions for water dripping from outlets after use, like water retention or descaling.

Troubleshooting: Automatic Flow Shut-Off

Covers scenarios where the flow shuts off, such as exceeding maximum run time or app timer settings.

Aquasila App Troubleshooting

App Errors: Connection and Network Issues

Guides on resolving "Could not connect", "Network unavailable", and WiFi drop issues during setup.

App Errors: Operation Completion Failure

Helps resolve "The operation could not be completed" errors when starting the shower via the app.

App: Primary Outlet Selection (Divert Models)

Explains primary outlet setting for divert models, both during installation and in the app.

App: Locating Shower Serial Number

Guides on how to find the shower's serial number within the Aqualisa app for identification.

Product Registration and Guarantee

Registering Your Product for Extended Guarantee

Encourages product registration to increase the free guarantee from 1 year to 5 years.

Methods for Product Registration

Provides website and phone number for instant guarantee registration.

Customer Support and Assistance

Finding Help and Frequently Asked Questions

Lists ways to get help, including FAQs, customer service, and live chat.

Contacting Customer Service and Support

Provides contact details: phone number, email address, and live chat options.

Using the In-App Instabug Reporting Tool

Explains how to use the Instabug platform via the app for reporting issues or feedback.

Overview

This document is a user guide for the Aqualisa iSystem™ Smart shower controller, providing comprehensive instructions for its operation, maintenance, and troubleshooting. The iSystem™ Smart offers a modern and connected showering experience, allowing users to control various aspects of their shower through the physical controller, a dedicated mobile app, and smart speakers.

Function Description

The Aqualisa iSystem™ Smart shower is designed to provide a personalized and convenient showering experience. At its core is the Aqualisa SmartValve™, which precisely controls water temperature and flow. The system can be configured as a single outlet or dual outlet (divert) controller, catering to different shower setups.

The primary function of the controller is to allow users to turn the shower on and off, adjust the water temperature, and activate a 'Boost' function to increase flow rate. The temperature is controlled by a rotary bezel, while the on/off and boost functions are managed by dedicated buttons. An LED display provides visual feedback on the selected temperature and system status.

A key feature of the iSystem™ Smart is its connectivity. Through the Aqualisa app, users can unlock enhanced functionalities, including water consumption analysis, remote control of the shower, and integration with smart speakers like Alexa or Google Home. This allows for voice-activated commands to start, stop, and adjust the shower, adding a layer of convenience and modern control. The app also enables users to create a "Home profile" and manage multiple showers within their residence.

For dual outlet (divert) controllers, the system allows users to switch between two different shower outlets, such as a fixed head and an adjustable head. This is achieved by pressing and holding a button on the controller, which then diverts the water flow between the outlets.

The system incorporates safety features, such as a maximum run time of 20 minutes, which can be overridden or adjusted through the Aqualisa app. The app also provides the capability to remotely activate the water flow, with a strong recommendation from Aqualisa that baths and showers in operation are not left unattended.

Usage Features

Operating the Aqualisa iSystem™ Smart shower is straightforward. To begin, users turn the temperature dial to their desired setting. Pressing the 'Start/Stop' button on the controller initiates the shower. During the shower, the temperature can be fine-tuned by rotating the bezel. The LED display will flash until the selected temperature is reached, then remain constant, indicating the shower is ready for use.

The 'Boost' button allows for a temporary increase in water flow, which can be activated or deactivated at any time during the shower. The effectiveness of the 'Boost' function may vary based on the water system pressure and pipework configuration.

For dual outlet systems, the 'Change Outlet' button, when pressed and held for over 3 seconds, switches the water flow between the two outlets. The first outlet will automatically stop, and the second will start. Users should be aware that a slight temperature change might occur when switching outlets, depending on the system's pipe runs.

The adjustable shower head offers flexibility in height and angle. To adjust the height, side levers on the handset holder are pressed, allowing the holder to move up or down the rail. Angular adjustment is achieved by gently pulling or pushing the shower head against the ratchet in the holder. Fixed shower heads also allow for angular adjustment via a multi-directional ball joint, but users are cautioned not to force the head beyond its natural stopping point.

The bath overflow filler, if applicable, is operated by pushing the waste cover to engage or disengage the plug fitting. A safety warning advises against leaving the bath filler running unattended, as the overflow may not always be sufficient to prevent overflowing.

The Aqualisa app significantly enhances the user experience. After downloading and setting up a "Home profile," users can connect their shower to their home Wi-Fi network. This involves a process of pressing and holding the 'Start/Stop' button on the controller until the LEDs flash, then connecting to the shower's network via the mobile device's Wi-Fi settings, and finally entering the Wi-Fi credentials within the app. Once connected, the app provides remote control, water usage data, and allows for smart speaker integration. The app may request permissions like location data for successful setup and functionality.

Maintenance Features

Regular maintenance is crucial to ensure the long-term effectiveness and performance of the Aqualisa iSystem™ Smart shower. Hard water scaling can affect the shower over time, so regular cleaning is recommended.

For general cleaning, the product should be wiped with a soft cloth and washing-up liquid. For bath systems with a 'click clack' waste plug mechanism, it's important to keep it free of debris to maintain a watertight seal. The plug can be unscrewed and removed for cleaning.

The shower head incorporates a 'clear flow' system designed to reduce the need for chemical descaling. Users can break down scale build-up by gently rubbing the flexible tips of the jets during use. This procedure should be performed regularly, ideally once a week in hard water areas, as scale can negatively impact the spray pattern and overall performance, potentially affecting the warranty. If chemical descaling becomes necessary, the shower head should be removed and immersed in a mild proprietary descaler, such as vegetable-based descaler or plain white vinegar. Cleaning and user maintenance should always be supervised if performed by children.

A critical maintenance instruction is to avoid using abrasive cleaners on any part of the shower. Descaling must be carried out according to the manufacturer's instructions, ensuring that substances unsuitable for plastics and electroplated surfaces are not used. A helpful tip for effortless cleaning is to dry all shower components with a soft cloth after each use.

In cases where the water system is changed (e.g., from gravity-fed to mains pressure), the Aqualisa SmartValve™ may need to be adjusted or replaced. Users are advised to contact Aqualisa Customer Service for guidance in such situations.

The user guide also provides extensive troubleshooting information, covering common issues such as unresponsive controllers, low or no water flow, fluctuating temperatures, and problems with the 'Boost' function. It offers solutions ranging from checking power supplies and cable connections to addressing airlocks, restrictions in waterways, and incorrect SmartValve™ settings. For app-related issues, the guide provides steps to re-establish connections, check network availability, and ensure correct password entry. The Instabug reporting platform, accessible via the app, is also highlighted as a tool for reporting issues or suggesting improvements.

Aqualisa iSYSTEM SMART Specifications

General IconGeneral
TypeDigital Shower System
Temperature ControlThermostatic
InstallationConcealed or Exposed
Warranty5 Years
Power SupplyMains Powered
FeaturesVoice Control, Eco Mode
Control TypeSmartphone App, Voice Control, Touch Control

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