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Scope
The Midas range exposed shower valves and bath/shower mixers are supplied complete with a 5 year guarantee.
The Midas range adjustable shower head systems are supplied complete with a 2 year guarantee. If a defect that
can be attributed to faulty design, materials or workmanship should arise with the product within the stated
guarantee period; the unit will be repaired or replaced at our discretion free of charge.
Limitations and exclusions
This guarantee does not cover any damage or defects arising as a result of:
a) normal wear and tear. b) wilful damage. c) negligence or mis-use or use other than for normal domestic*
purposes or use in abnormal conditions. d) failure to follow instructions whether in installation or operation.
e) accident. f) careless handling. g) modifications or alterations or servicing or repair other than by an authorised
Aqualisa service engineer. h) this guarantee is only valid and enforceable for equipment purchased and used
exclusively in the UK and the Republic of Ireland.
In the event of a product fault please contact Aqualisa customer services department on:
01959 560010. Please ensure you have your proof of purchase to hand.
How to make a claim
To make a claim you must:
a) have paid for the product in full and have a valid invoice specifying the sources and date pf purchase.
b) Be the original purchaser of the product.
Note: Aqualisa should be contacted in the first instance relating to in-warranty products. Reimbursements for
replacement products and associated costs will not be made. This guarantee is additional to and does not affect
your statutory rights.
The original proof of purchase is required to make a claim under the terms of the warranty.
*Non-domestic application, i.e. sports clubs, leisure centres, hotels and business premises.
Guarantee
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