Why is the water temperature too low on my Aqualisa Plumbing Product?
If the Aqualisa Plumbing Product temperature is too low, it may be caused by a low hot water temperature or the logic module temperature setting being too low. Ensure that your domestic hot water temperature is a minimum of 55ºC for stored water and 50ºC for combination boilers. For further assistance, refer to the Controller Commissioning Instructions.
Why is the temperature unstable on my Aqualisa SMART?
If the Aqualisa Plumbing Product temperature is too low and the controller temperature ready display doesn't stabilize, it indicates mixed or unbalanced water supplies, or the combination boiler can't meet the demand. Ensure water supplies come from the same source (not gravity hot and mains cold). For mains-fed systems, balance the cold and hot feeds as evenly as possible, especially for HP unvented systems. Check the hot water temperature is stable at another high-flowing outlet, and run a cold outlet at 1/3 of its maximum flow rate.
How to fix flow switching issues on my Aqualisa Plumbing Product?
If the flow will not switch between outlets on your Aqualisa Plumbing Product, it could be a communications issue or the outlets are not configured (for models with a display screen only). Check that the 2m patch lead is connected between the Aqualisa SmartValveTM and diverter and that the correct 2m patch lead is connected. Turn off the power to the Aqualisa SmartValveTM for at least 2 minutes, then reinstate the power. Following the instructions in the User Guide (Settings Menu), complete a factory reset, and then configure the outlets.
Why is my Aqualisa SMART controller blank?
If the controller is unresponsive with no lights, it's possible the power supply to the Aqualisa SmartValveTM is off. Check that the power supply is turned on and that the green power light is illuminated on the Aqualisa SmartValveTM.
Why does my Aqualisa SMART controller stay on after I turn the shower off?
If the Aqualisa Plumbing Product controller remains illuminated after switching the shower off, it could be due to a poor cable connection or an object activating the Auto Wake-up feature. Check that the data cable connections are making good contact and are fully inserted, including wired remote connections. Consult the user guide to see if your model has the Auto Wake-up feature and how to disable it in the settings menu.
What to do if my Aqualisa SMART Plumbing Product displays 'Preparing, please wait…' for too long?
If your Aqualisa Plumbing Product controller displays 'Preparing, please wait…' for longer than 2 minutes, there may be a loss of communication. Check that the data cable connections are making good contact and are fully inserted. Also, verify that the wiring schematics match the installation instructions.
Why is my Aqualisa Plumbing Product pump noisy with low flow?
If the pump is noisy and there is low or no flow in your Aqualisa Plumbing Product (for gravity-fed systems only), it could be due to an air lock or a restriction in the waterway. You may need to set the controller to a cooler temperature until the hot water starts to flow, then gradually increase the temperature. If the product uses an Aqualisa diverter, ensure it is removed from the plumbing configuration but remains connected to the Aqualisa SmartvalveTM via the 2m data cable. Check for debris in the inlet filters of the Aqualisa SmartValveTM.
Why are the LEDs flashing on my Aqualisa Plumbing Product?
When the Controller LED’s are flashing and changing colour when power turned on to the Aqualisa SmartValveTM, no action is required. This sequence and configuration can last up to 2 minutes. Wait until LED’s go out and then the controller is ready to use.
Details safety precautions for appliance use, installation, and maintenance by children and competent persons.
Diagram illustrating a typical gravity system installation for pumped Aqualisa SmartValve.
Diagram showing the single outlet configuration for system installations.
Diagram showing the dual outlet (divert) configuration for system installations.
Diagram illustrating a typical UHW system installation for standard Aqualisa SmartValve.
Guidance on preventing Digital TV interference from the Aqualisa SmartValve installation.
Advice on selecting the best location for the controller, considering visibility, ease of use, and surface contact.
Guidance on correct data cable orientation, protection, and fixing to prevent damage.
Importance of using supplied screws for controller fitting and warranty, with alternatives if unsuitable.
Advice on positioning the exposed controller, considering height, user access, and riser rail extension kits.
Locating a suitable ceiling entry point for the riser rail, avoiding joists and services.
Instructions for drilling the correct size hole through the ceiling for the riser rail assembly.
Ensuring the ceiling plate is sited on a neat and unobtrusive surface, avoiding obstructions.
Instructions for electrical connection to a fused spur, ensuring the appliance is earthed, and using conduit for cables.
How to open the SmartValve lid, connect the low voltage data cable, and route it correctly.
Information regarding the use of product-specific diverters and contacting customer service if lost or damaged.
Explanation of the diverter outlet switch and its function in setting the default outlet for shower controllers.
How Controller 1 assigns outlets to diverter buttons and wired remote settings.
How Controller 2 uses switch positions to allocate primary outlets.
Reference to User Instructions for configuring Controller 3 outlets.
The controller automatically enters a set-up sequence upon power-up, which may take up to 2 minutes.
How to run the shower, isolate power, adjust the MAX TEMP ADJUSTMENT control, and reinstate power.
Ensuring a flat wall surface, preparing 15mm pipework, and sliding the wall spacer and gripper ring.
Instructions for trimming the pipe to the correct length and lubricating it for insertion.
How to remove the wall outlet assembly from the mounting plate using a flat bladed screwdriver.
Running 15mm pipework to the fixed head position and cutting it to the required length.
Offering the fixed head arm to mark fixing points, then removing, drilling, and preparing for fixings.
Sliding the wall spacer and fixing bush onto the pipe flush with the finished wall surface.
Requirement to use a noggin for fixing the ceiling-mounted product securely.
Running 15mm outlet pipe from the SmartValve or diverter to the preferred ceiling-mounted head position.
Locating the fixed head position and drilling a pilot hole to check for adequate space behind the ceiling.
Drilling the main hole through the ceiling and noggin, specifying minimum and maximum diameters.
Carefully removing the fixing bracket from the fixed head arm.
Note that the bath overflow filler is suitable for baths up to a maximum thickness of 24mm.
Unscrewing and removing the overflow filler outlet from the body assembly.
Information on the availability of a 900mm waste pipe conversion kit for larger baths.
Unscrewing the clamping nut and removing the waste pipe from the waste assembly.
Troubleshooting flashing or changing coloured controller LEDs during the start-up sequence.
Diagnosing issues when the controller is unresponsive or shows no lights, checking power supply.
Troubleshooting the controller display showing "Preparing, please wait..." for too long, checking communications.
Addressing noisy pumps and low or no flow, particularly for gravity-fed systems, by checking for air locks.
General| Brand | Aqualisa |
|---|---|
| Model | SMART |
| Category | Plumbing Product |
| Language | English |
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