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Troubleshooting
If you are experiencing problems with your television please read through all the troubleshooting points below
before contacting the provider.
Problem Subjects Possible Solutions
No Power
• Check that there is a green light on the mains power cable – transformer.
• If the green light isn’t ON then please check the connections.
• Unplug the television from the mains for 5 minutes and check all
connections. Plug the television in to mains and try again.
No Television Signal
• Check whether the aerial that’s connected to the television is getting a
reception.
• Check that the Coax cable has been plugged in to the television correctly.
• Check that all other ports are working properly, including SCART, HDMI &
USB.
Poor Picture Quality
• Check or adjust the following screen settings: Contrast Ratio, Colour, Tint and
Brightness.
• Try returning the television settings back to factory settings or running the
Auto Picture Function.
No Sound
• Check that the MUTE function is not switched On.
• Check that the audio inputs are connected correctly.
• Increase the television volume.
• Use the remote controller to reprogram the sound settings within the
television’s Main Menu.
Picture Shadow
• This may be down to the quality of signal being received via the aerial
antenna. Please consult an aerial specialist to run checks.
No Remote Controller
Response
• Change the batteries within the remote control.
• The remote controller will only work within 8 meters of the television.
If you are experiencing a fault that is not listed above then please contact the provider.
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