USER MANUAL ARC
LAST UPDATED: 6/01/2017 28
TROUBLESHOOTING TABLE
Issue Solution
Handlebar throttle
wont turn on
Check all connections from the motor controller to the
front handlebars starting with the plug coming from the
display. Ensure that the battery is plugged in.
Handlebar throttle
turns on but the motor
does not activate
Check the motor plug from the controller. Ensure that
this plug is aligned correctly and seated very rmly.
A high pitched rattling
noise can be heard
when accelerating
Vibration from the motor is small, though is can cause
sounds in conjunction with a loose component near the
motor. Check all fasteners on the bicycle starting with
the ones closest to the motor. This could be a loose
spoke or nut on rear rack.
Rim has a wobble or
buckle
The wheel likely has a spoke tension issue. We can
recommend a wheel builder. Although there are loads of
youtube videos and websites that explain how to x
spoke problems.
There is a small
amount of movement
in the folding joint
The are a number of fasteners on the joint. Try tightening
them all. There is also a small grommet that can be
adjusted to help steady the mechanism.
My battery runs out in
a shorter distance
than what is listed in
the specication
A lot of factors effect range of the electric bike which is
why we can only offer you an approximation on range.
Try our range extension advice. If your battery is getting
on in age then it may need replacing. Contact support for
advice. We may offer a complimentary discharge test to
evaluate the health of your battery.
My battery cuts out
while riding up a hill or
while under a lot of
strain.
A battery has a safety mechanism in it called a Low
Voltage cut off. This can trigger if the battery is low in
charge and is made to perform high strain activity such
as hill climbing. As the batteries voltage will ’sag’ during
high strain activities. This is a normal to occur and is
designed to protect your battery.
The motor activates
periodically while
pedalling
It is possible that your pedal assistance sensor has
become misaligned. Send a picture of the pedal sensor
to support for advice on how to realign.
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