Why is the internet radio station sound quality poor or broken on my Arcam AV950 Amplifier?
If the internet radio station sound quality is poor or broken on your Arcam Amplifier, check that the radio station does not have a low bit rate (use the INFO key to find this or look on the OSD). Also, ensure that your network is not slow or congested.
How to fix no sound on my Arcam Amplifier?
If no sound is coming from your Arcam Amplifier, verify that you've selected the correct input and that the 'Audio Source' is correctly configured in the 'Input Config.' menu. Also, ensure the source equipment is on, operating normally, and in 'play' mode if necessary. Finally, check that the volume is at a reasonable level and the unit is not muted.
How to troubleshoot sound coming from only some speakers on Arcam Amplifier?
If sound is only coming from some of the speakers connected to your Arcam Amplifier, make sure you have selected and are playing an appropriate surround source. Check that the BD/DVD disc is encoded in the right format, and the correct format is selected in the disc start menu of the BD player, if applicable. Ensure the BD/DVD player outputs ‘bitstream’ audio on the digital output. Verify the display window indicates the disc is a multichannel recording. Check all speaker connections to the terminals are secure and that you haven't selected ‘Stereo’ as the decoding mode. Also, confirm your speaker balance is correct and that you have configured the AV950/AVR750/450/380 to include all speakers in your system.
What to do if my Arcam AV950 Amplifier isn't producing a picture?
If your Arcam Amplifier isn't producing a picture, first, check that your viewing device is on and set to display your AV950/AVR750/450/380. Then, ensure the correct video input is selected on the amplifier and that the 'Video Source' is correctly set in the 'Input Config.' menu. Verify the video source is on, working correctly, and in 'play' mode if needed. Also, check that the AV950/AVR750/450/380 is in a video resolution compatible with your connection and display device. You can test this by pressing and holding the OK key for more than three seconds to force 480p / 576p output resolutions.
Why can't I select Dolby Digital or DTS decoding modes on my Arcam AV950 Amplifier?
If you are unable to select Dolby Digital or DTS decoding modes on your Arcam Amplifier, first verify that a digital source is selected and properly connected. Next, ensure that the source is playing appropriately encoded material. Check that the BD/DVD disc is encoded in the correct format and that you've selected the right format in the disc's start menu, if applicable. Finally, confirm that the BD/DVD player is set to output ‘bitstream’ audio on its digital output.
Why isn't 'USB' shown in the network client's list of folders when a USB memory device is connected to my Arcam Amplifier?
If 'USB' is not shown in the network client’s list of folders when a USB memory device is connected to your Arcam Amplifier, verify that the connected USB memory device conforms to the mass storage class and that a USB hub is not being used.
Why does the main zone switch off when Zone 2 is put into standby on my Arcam Amplifier?
If the main zone switches off when Zone 2 is put into standby on your Arcam Amplifier, check that the ‘zone standby‘ setting in the setup menu is set to LOCAL.
Why can't I connect to my favorite internet radio station on Arcam AV950?
If you cannot connect to a favorite internet radio station using your Arcam Amplifier, check that the station is still broadcasting or is not congested. Try again later.
How to remove bright edges or ‘ghosts’ on the picture from my Arcam AV950 Amplifier?
If you see bright edges or ‘ghosts’ on the picture from your Arcam Amplifier, ensure that the cables used for analogue video connections are designed to carry video (i.e., they are 75? coaxial cables). Also, make sure the ‘sharpness’ control on your display device is switched off or set near minimum. For HDMI connections, try using a shorter cable or a different brand.
Why does my Arcam Amplifier select Dolby Pro Logic when playing a Dolby Digital BD?
If your Arcam Amplifier selects Dolby Pro Logic when playing a Dolby Digital BD, ensure you have a digital connection from your BD player. Be aware that some Dolby Digital BD/DVD discs contain material at the beginning or end of the main movie that is not in full 5.1 format, but in two-channel or Pro Logic decoding.
General| Type | AV Processor |
|---|---|
| Audio Channels | 16 |
| HDMI Inputs | 8 |
| HDMI Outputs | 3 |
| 4K (UHD) passthrough | Yes |
| Dolby Atmos | Yes |
| DTS:X | Yes |
| Dirac Live | Yes |
| Frequency Response | 20 Hz - 20 kHz |
| Inputs | HDMI x 1, USB x 1, Ethernet x 1 |
| Outputs | HDMI x 3 |
| Supported Audio Formats | Dolby Atmos, DTS:X, Dolby TrueHD, DTS-HD Master Audio |
| Signal-to-Noise Ratio | 110dB (A-weighted) |
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