Problem Check that...
Sound only comes from some
of the speakers
< you have an appropriate surround source selected and playing.
< the BD/DVD disc is encoded in the appropriate format, and the correct
format has been selected in the disc start menu of the BD player (if
applicable).
< the BD/DVD player has been set to output ‘bitstream’ audio on the digital
output.
< the display window indicates that the disc you are playing is a multichannel
recording (you may need to press the INFO key several times until you get to
the ‘incoming format’ display).
< all the speakers are correctly connected to the speaker terminals and are
secure.
< you have not selected ‘Stereo’ as the decoding mode.
< your speaker balance is correct.
< you have congured the Receiver to include all the speakers in your system.
Unable to select Dolby or DTS
decoding modes
e Receiver can only apply Dolby and DTS decoding to sources which have
been encoded in the same format.
Check that:
< digital source is selected and connected.
< the source is playing appropriately encoded material.
< the BD/DVD disc is encoded in the appropriate format and that the
correct format has been selected in the disc start menu of the BD player (if
applicable).
< the BD/DVD player has been set to output ‘bitstream’ audio on the digital
output.
When playing a Dolby BD/
DVD, the AV860/AVR850/
AVR550 selects Dolby
Surround
< you have a digital connection from your BD/DVD player.
< sometimes Dolby BD/DVD discs contain material at either the beginning or
the end of the main movie that is not in full 5.1 format, but in two-channel.
Hum on the analogue input < all cables are making a good connection. If necessary withdraw the cable
from the connector and plug it fully in again (turn the power o before doing
this).
< the connections inside the source cable connector are not broken or badly
soldered.
< if the hum originates only when one particular source component is
connected, that an aerial cable, or dish connection to this source is ground
isolated. Contact your installation contractor.
ere is radio or television
reception interference
< where the interference is coming from. Switch o each source component in
turn, then any other equipment. Most electronic equipment does generate
low levels of interference.
< try re-arranging cabling from the nuisance source away from other cabling.
< ensure that the cabling used is high quality, specied for its purpose, and is
properly screened.
< if the problem persists, contact your dealer.
Problem Check that...
e source switching changes
randomly or freezes on one
source
< there are no static or impulse interference problems caused by nearby power
equipment switching, e.g., heating or air conditioning control. Switch the
Receiver o, wait ten seconds, then switch it on again to clear an operating
problem. Contact your installer if the problem returns or persists.
< there is no direct sunlight shining on the infra-red detector behind the front
panel display.
Volume is always too loud
when I turn on
< the ‘max on volume’ setting is not set too high.
When a USB memory device is
connected, ‘USB’ is not shown
in the network client’s list of
folders
< a USB memory device is connected that conforms to the mass storage class.
< a USB hub is not being used.
If les on a USB memory
device cannot be played:
< the USB device is formatted in FAT16 or FAT32.
< the USB device does not have multiple partitions.
< the les are in a compatible format.
If les on a computer cannot
be played
< the les are in a compatible format.
< the computer is connected via a network and not USB – the Receiver USB
port cannot be used for a direct connection to a computer
If you cannot connect to a
wired network
< the Ethernet cable you are using is correctly connected between the Receiver
and the network hardware.
< the network is set up for xed IP addressing and you have the Receiver set to
use DHCP.
< the network is set up for DHCP and you have the Receiver set to use xed IP
addressing.
If you cannot connect to a
favourite internet radio station
< the station is still broadcasting or is not congested – try again later.
If the internet radio station
sound quality is poor or broken
< the radio station does not have a low bit rate (use the INFO key to nd this or
look on the OSD).
< the network is not slow or congested.
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