Arcam SA35 - Troubleshooting

14
ARCAM SA35 OM EN V2
TROUBLESHOOTING
Problem Check the following
No Sound
Is the SA35 correctly plugged in and switched on?
Is the correct input selected?
Is the amplifier muted?
Is the SA35 in protection mode (described below)?
Sound cuts out unexpectedly
The SA35 may enter a protection mode if a fault is detected. Following any of the faults described
below, the amplifier will turn itself o. To continue using the SA35, the fault must be resolved and
the unit must be turned OFF then back ON. The white front panel LED will indicate the fault type,
as follows:
FAST FLASHING:
The internal temperature of the unit reached an unsafe level. Allow the SA35 to cool down.
1 sec FLASHING:
A fault condition occurred in the amplifier.
Inspect all the speaker cables to make sure none of them are shorted together. This fault more
likely when bare wires are being used to make speaker connections.
2 sec FLASHING:
A power fault was detected.
If a condition re-occurs immediately, consult your ARCAM dealer or our support team.
The amplifier does not respond to
the remote control
Does the light at the top of the remote control flash when the button is pressed? If not, replace
batteries in the remote control.
Are you pointing the remote control towards the amplifier window without obstruction?
The front panel display is blank
Is the display dimmed to “O”?
Press on the remote control to change the display brightness.
Is the streamer correctly plugged in and switched on?
Is the streamer in standby?
No sound from speakers
Is the output muted?
Is Pre-Amp Mode enabled in the settings menu? With speakers directly connected to the SA35,
Pre-Amp Mode should be set to the default setting. Default is O.
Are the speaker cables connected correctly at both ends?
See “Connecting Speakers” on Page 6 of this owner’s manual.
Cannot discover the streamer in
an app
Is the streamer correctly plugged in and switched on?
Does the streamer have a network connection, wired by Ethernet or Wi-Fi?
For Wi-Fi connections, has setup been completed using the ARCAM Radia app?
Is your smartphone or tablet connected to the same local network?
For Google Cast, ensure Google Terms are accepted in the ARCAM Radia App.
Hum on an analogue input
Are all cables making a good connection? If necessary withdraw the input cable from the
connector and plug it fully in again (turn the power o before doing this).
If the Hum stops when the cable is removed, replace the cable with another.
If the hum originates only when one particular source device is connected, check with the supplier
or manufacturer of that device, it may have a fault.