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ARCHGARD LIMITED WARRANTY
This Limited Warranty is made by ARCHGARD INDUSTRIES
LTD., hereinafter referred to as “Archgard”. Archgard
warrants to the original purchaser of an Archgard gas burning
fireplace(s) that the product will be free from defects in
materials and workmanship under normal use and service, for
a “lifetime”. All warranty repairs are to be performed by an
authorized Archgard Dealer during the warranty period. Other
repair / service company charges for any work done during
the warranty period, will be the responsibility of the home
owner.
INCLUSIONS: “LIFETIME LIMITED WARRANTY”
• All heat exchangers and combustion chamber
• Ceramic Fiber Logs and Ceramic Brick Panels, against
splitting and cracking due to heat exposure
NOTE: Discoloration and some minor movement including
warping of certain parts are normal and are not a defect;
therefore, not covered under warranty.
INCLUSIONS: “TEN YEAR LIMITED WARRANTY”
• Burner tubes and pans
INCLUSIONS: “TWO YEAR LIMITED WARRANTY”
• Ceramic Glass against thermal breakage
• Trims and accessories from splitting or separating
• Electronic Control Module, Remote Transmitter
The above will be covered under “Parts & Labour” to the
original purchaser for one (1) year and “Parts Only” thereafter
from original date of purchase.
INCLUSIONS: “ONE YEAR LIMITED WARRANTY”
• Blowers, fans and fan motors, wiring, rheostats and
thermodiscs
• Rocker switches, spill switches and wiring to them
• Gas control valves, pilot assemblies including
thermopiles, thermocouples, electrodes and igniters
• Paint peeling or cracking
• The above will be covered under “Parts & Labour” to
the original purchaser for one (1) year from date of
purchase.
WHAT TO DO IN THE EVENT OF A PROBLEM:
• Thoroughly read your “Owner’s Installation, Operation
& Maintenance Manual”
• If you cannot solve the problem, contact your Archgard
dealer or representative
• When calling for assistance, please have the following
information:
• Model of your fireplace
• Serial Number
• Place of Purchase
• Date of Purchase
• Problem Description
NOTE: Warranty will be void if work is carried out by an
unqualified person(s). Only original Archgard parts may be
used. Please consult your Archgard dealer or representative
if in doubt about a replacement part(s).
All warranty repairs are to be performed by an authorized
Archgard Dealer during the warranty period. Other repair /
service company charges for any work done during the
warranty period, will be the responsibility of the home
owner.
OBTAINING WARRANTY SERVICE:
The original purchaser shall return the defective part(s) to the
original authorized Archgard dealer – transaction prepaid,
along with the serial number of the appliance and original
proof of purchase. Any defective part, in our judgment, will be
repaired or replaced at Archgard’s discretion. The dealer
must obtain approval from Archgard before any repairs are
made.
WARRANTY LIMITATION:
THIS LIMITED WARRANTY IS MADE IN LIEU OF ALL
OTHER WARRANTIES, EXPRESSED OR IMPLIED AS TO
QUALITY, MERCHANTABILITY OR FITNESS FOR
PARTICULAR PURPOSE.
The appliance is only warranted for the use as intended by the
installation and operating instructions and local building
codes. The warranty will not cover damage due to accident,
misuse, abuse, alteration, improper installation or “Acts of
God”. This limited warranty is void unless the appliance is
installed by a qualified Archgard installer, in accordance with
the instructions furnished with the appliance. Some Provinces
or States do not allow limitations on how long an implied
warranty lasts, so the above limitations may not apply to the
original purchaser. Any damage resulting from defects in this
product is limited to the replacement of the defective part(s)
and does not include incidental and consequential exposures
sustained in connection with the product. This includes facing
(s), mantle(s), cabinet(s), tile(s) or any other finishes resulting
from removal of any gas appliance. This warranty is limited to
residential use only and gives the consumer specific rights.
These rights may vary from State to State or Province to
Province.
WARRANTY CONDITIONS & REQUIREMENTS:
1. You are the original purchaser – this warranty is not
transferable.
2. Installation of the fireplace must be performed by a
qualified Archgard installer.
3. Installation and operation must comply with the
installation and operation instructions.
4. All optional accessories are covered for one (1) year
from the date of purchase.
5. This warranty does not offer coverage for light bulbs or
batteries (whether factory, dealer, or installer supplied).
This includes any damage stemming from non-use.
6. Damage during shipping or handling of components,
defects resulting from improper installation or service,
or misuse of the fireplace or fireplace components are
not covered under this warranty.
7. This warranty does not cover any part of the fireplace
or any component which has been exposed to or
submerged under water.
8. Archgard must be notified by the dealer the fireplace
was purchased from or a qualified Archgard technician
of the defect.
9. Annual service of the fireplace as required in the
installation manual must be performed by a qualified
Archgard technician (service records may be required
to claim a warranty).
10. All previous warranty service must have been
performed by a qualified Archgard technician (service
records may be required to claim a warranty).
11. Travel time or mileage to the original purchaser’s
residences is not covered under this warranty. We
suggest that you pre-arrange travel expenses with your
Authorized Archgard Dealer.
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