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Frequently Asked Questions
Listed below are some frequently asked questions about your Archgard Gas Fireplace. If you have questions
that are not listed below, or are not answered in this manual, please contact your Authorized Archgard Dealer.
Q. My glass has a condensation “fog” when the appliance is first lit.
A. Condensation is normal and will disappear in a few minutes after the glass is heated.
Q. I have a white “film” on my glass. What is the best way to clean the inside of the glass?
A. Frequent cleaning of your glass is recommended. Archgard recommends using a good quality “gas fireplace”
glass cleaner that is available at all authorized dealers. Do not use abrasive materials, and do not clean the
glass or the appliance when the unit is hot.
Q. How do I care for my gold plated trims?
A. Archgard recommends a cleaning with a damp cloth. DO NOT use chemical cleaners as they may harm the
finish, and void your warranty. NOTE: If the top louvers, or top overlay starts to discolor, check the door gas-
ket seal and replace if necessary.
Q. My fan/blower makes a “whirring” or “humming” noise.
A. Your Archgard gas appliance uses a powerful fan to push heated air into your room. It is not unusual to hear
a “humming” noise when your fan is running. Note: the sound will change depending on the setting that your
fan speed control is set at.
Q. I hear a “click” when my fan system activates.
A. When your appliance reaches temperature, it will activate the THERMODISC “fan switch”. The switch closes
the electrical circuit that allows the fan to turn on. This is a normal sound.
Q. I hear a “ticking”, “cracking” or “pinging” sound when my fireplace is running, and after it is turned off.
A. The different gauges of steel used to manufacture your fireplace will expand and contract at different rates
when your fireplace is on, and will continued as your fireplace completes its heating function. You will likely
hear these same sounds more on start up and shut down. This is normal for steel fireplaces.
Q. When my appliance is OFF and my pilot light is lit, I hear a “whisper” sound.
A. The lit pilot can make a small noise. Sometimes in extreme wind conditions you may be able to hear air en-
tering into the firebox chamber.
Q. I hear a “click" when my main burner turns ON or OFF.
A. Your Gas Control Valve will make a clicking sound when it opens to allow gas to flow to the main burner.
This is a normal part of the operating system.
Q. Can I burn wood and other materials in my gas fireplace.
A. No! Burning anything other than natural or LP gas in a gas fireplace or stove will create a potential fire haz-
ard and present a danger to your home and its occupants. Only burn the gas fuel for which the unit was origi-
nally designed.
Q. Can I shut my pilot off in the summer?
A. You will save energy by turning off the pilot light if you are not using your appliance for the hot summer
months. When in continuous pilot ignition on demand (CPI) mode the pilot will remain lit for seven days after
the fireplace is used. When seven days have passed the system will turn the pilot off. When in IPI mode, the
pilot will only remain on when the main burner is on.
Q. Why does my fireplace start with a low flame? Shouldn't the flame size match the remote setting?
A. Dynamic Start Advantage was designed to create a draft by starting the fireplace on low and automatically
increasing the flame to match the remote setting after two minutes. This system helps to create a better
flame appearance, reduce condensation on the glass, and provide years of carefree operation.
Q. Can I position my gas logs in a different fashion or use a different log set?
A. No. Your gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options
which are tested and listed by CSA. Changing any specifications or placement of the logs could void your
manufacturer's warranty, and possible even your homeowner's warranty.
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