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Arris SURFboard TM822R User Manual

Arris SURFboard TM822R
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TM822R DOCSISĀ® 3.0 Telephony
Modem
User Guide
STANDARD PN 365-095-31188 x.1
October 2016

Table of Contents

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Arris SURFboard TM822R Specifications

General IconGeneral
BrandArris
ModelSURFboard TM822R
CategoryModem
LanguageEnglish

Summary

Overview

Introduction to the Telephony Modem

Introduces the SURFboard TM822R Telephony Modem and its features.

Getting Support Information

Provides ARRIS support website for technical information and user guides.

Safety Requirements

Equipment Damage and Service Loss Warnings

Warns about potential damage and service loss from improper telephone wiring connections.

Risk of Electric Shock

Alerts users to mains voltages inside and advises referring service to qualified personnel.

Risk of Battery Explosion

Warns about risks associated with incorrect battery types, heating, and disposal.

FCC Part 15 Compliance

Details compliance with FCC rules for Class B digital devices and potential interference.

RF Exposure Guidelines

States compliance with FCC radiation exposure limits and minimum operating distance.

Industry Canada Compliance

Outlines regulations for radio transmitters under Industry Canada license-exempt standards.

Mexico Operation Requirements

Specifies conditions for equipment operation in Mexico regarding interference.

Getting Started

About Your New Telephony Modem

Describes the features and capabilities of the SURFboard TM822R Telephony Modem.

What's in the Box

Lists all the items included in the Telephony Modem package.

Items You Need for Installation

Lists additional items required if you are installing the modem yourself.

Coaxial and Phone Cable Information

Describes coaxial and phone cables and their connection requirements.

Optional Splitter Usage

Explains the use of a splitter for additional cable connections and potential signal impact.

Getting Service from Provider

Guides on contacting the service provider to establish Internet and telephone service.

System Requirements Overview

Outlines the necessary system and service requirements for modem operation.

Recommended Hardware

Hardware Configuration for Windows

Specifies compatible Windows operating systems and Ethernet LAN connection.

Hardware Configuration for Mac OS

Specifies compatible Mac OS versions and Ethernet LAN connection.

Hardware Configuration for Linux/Unix

Lists requirements for Linux/Unix systems including drivers and TCP/IP.

About this Manual

System Security Best Practices

Provides tips to enhance system security for high-speed Internet connections.

Ethernet Connection Guide

Connecting Multiple Computers

Explains using an Ethernet hub for connecting multiple computers to the modem.

Battery Installation and Removal

Introduction to Backup Battery

Explains the battery backup feature for continued telephone service during power outages.

Basic Battery Types

Describes basic backup battery models (green and black) and their backup times.

Extended Backup Battery

Describes extended backup battery types and their approximate backup times.

Basic Battery Installation Steps

Provides step-by-step instructions for installing and replacing the basic backup battery.

Extended Battery Installation Steps

Provides step-by-step instructions for installing and replacing the extended backup battery.

Maximum Battery Installation Steps

Provides step-by-step instructions for installing and replacing the maximum backup battery.

Battery Usage and Storage Conditions

Details battery lifespan, calibration procedures, and proper storage.

Battery Disposal Guidelines

Provides information on recycling rechargeable batteries through Call2Recycle.

Getting Battery Status

Explains how to check the battery status via the modem's web interface.

Installing and Connecting Your Telephony Modem

Pre-installation Checks

Ensures service provider verification and availability of necessary items and outlets.

Front Panel Indicator Lights

Describes the function of Link, Tel 1, Tel 2, Battery, Online, US, DS, and Power indicators.

Rear Panel Ports and Reset Button

Describes Tel 1/2, Tel 2, Ethernet, Coax, Power ports, and the Reset button.

Selecting an Installation Location

Factors to consider when choosing a location for the modem.

Mounting the Telephony Modem

Options for mounting the modem on a wall or desktop.

Tools and Materials for Wall Mounting

Lists tools and materials required for wall-mounting the modem.

Location Considerations for Mounting

Guidance on positioning the modem for AC and cable outlets.

Wall Mounting Procedure

Step-by-step instructions for securely mounting the modem on a wall.

Desktop Mounting Instructions

Instructions for placing the modem on a desktop, ensuring proper ventilation.

Connecting the Telephony Modem

Guides on connecting coax, power, Ethernet, and telephone cables.

Connecting the Telephone Cable

Instructions for connecting the telephone cable to the modem and phone.

Configuring Your Ethernet Connection

Ethernet Configuration Requirements

Lists prerequisites for configuring the computer's Ethernet connection.

How to Use This Configuration Chapter

Provides an overview of the procedures for setting up TCP/IP settings.

TCP/IP Configuration for Windows Vista

Step-by-step guide for configuring TCP/IP settings on Windows Vista.

TCP/IP Configuration for Windows 7, 8, or 10

Guide for configuring TCP/IP settings on Windows 7, 8, or 10 operating systems.

TCP/IP Configuration for Mac OS X

Guide for configuring TCP/IP settings on Mac OS X operating systems.

Using the Telephony Modem

Setting Up Your Computer for Modem Use

Guides on setting up the computer to work with the Telephony Modem.

Modem Indicator Lights Explained

Explains the meaning and function of the TM822R's LED indicator lights.

Troubleshooting Battery Mismatch

Addresses issues and solutions for an incompatible installed battery.

Troubleshooting Wiring Problems

Guides on identifying and resolving issues related to telephone wiring.

Normal Operation Light Patterns

Illustrates modem light patterns observed during normal operation.

Startup Sequence Light Patterns

Explains the modem's LED light patterns during the startup sequence.

Cable Modem Startup Sequence

Details the light patterns for the cable modem startup phase.

Using the Reset Button

Explains how to use the recessed reset button for modem initialization.

Booting from Battery Power

Describes the procedure to start the modem using its battery backup.

Troubleshooting Common Issues

Power Light is Off

Steps to troubleshoot when the modem's power light is off.

No Internet Connection

Guides for resolving issues with establishing an Internet connection.

No Internet Connection via Ethernet

Troubleshooting steps for Internet connectivity problems over Ethernet.

Slow Internet Connection Speed

Addresses and provides solutions for slow internet connection speeds.

No Dial Tone Troubleshooting

Guides on identifying and resolving issues related to the absence of dial tone.

Glossary of Terms

DOCSIS Definition

Data Over Cable System Interface Specification: interoperability standards.

Ethernet Definition

Standard method for connecting computers in a Local Area Network (LAN).

Coaxial Cable (Coax) Definition

Cable used to connect to the cable TV system for modem and television.

TCP/IP Definition

Protocols used to facilitate communications across interconnected networks.

IP Address Definition

Number assigned to a computer for identification on the Internet.

MAC Address Definition

Unique identifier for network-connected devices, used for authorization.

EMTA Definition

Embedded Multimedia Terminal Adapter: an MTA integrated with a cable modem.

DHCP Definition

Dynamic Host Configuration Protocol for assigning IP addresses and network services.

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