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ASCOM I62 Troubleshoot Manual

ASCOM I62
80 pages
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Troubleshooting Guide
Ascom i62 VoWiFi Handset
TD 92685EN
28 June 2012 / Ver. A

Table of Contents

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ASCOM I62 Specifications

General IconGeneral
Display2.4 inch QVGA
ConnectivityWi-Fi, Bluetooth
BatteryLi-ion
TechnologyGSM
Key featuresBluetooth, Wi-Fi

Summary

About this document

Cross-references in the document

Explains how to use cross-references within the document.

1. Introduction

1.1 Target Group

Identifies the intended audience for this troubleshooting guide.

1.2 Prerequisite

Lists the necessary experience and knowledge for readers.

1.3 Material Needed

Lists recommended tools and equipment for troubleshooting.

1.4 Software Version

Specifies the handset software version this guide refers to.

1.5 Abbreviations and Glossary

Defines acronyms and terms used throughout the guide.

1.6 Information Required by TAC

Lists information to provide when contacting the Technical Assistance Centre.

2. WLAN Overview

2.1 The Problem of Legacy WLANS

Discusses challenges of using older WLANs for voice traffic.

2.2 WLAN Planning and Provisioning

Details requirements for upgrading or building WLANs for VoWiFi.

2.3 The Importance of Pre- and Post-Site Surveys

Explains the value of site surveys for RF problem identification.

2.4 WLAN Dynamics

Considers how WLANs change and affect RF propagation.

2.5 Troubleshooting Implications and WLAN Design

Links WLAN design to troubleshooting challenges and documentation.

3. The VoWiFi Handset as a Wireless Client

3.1 VoWiFi Handset Protocol Layers

Describes the TCP/IP protocol stack used by the handset.

3.2 Voice Transmission over a VoWiFi System

Explains how voice data is transmitted over a WiFi network.

3.3 Handset Startup Procedure

Details the step-by-step process for starting up the handset.

3.4 AP Scanning

Explains how the handset searches for and associates with Access Points.

3.5 Power Management

Describes power saving modes and their impact on battery life.

3.6 Roaming

Covers how the handset maintains connectivity while moving between APs.

3.7 DFS Channel Probing

Discusses channel scanning in the 5 GHz band, including DFS channels.

3.8 SIP

Explains the Session Initiation Protocol (SIP) used for voice calls.

4. Factors Affecting RF Propagation

4.1 Jitter, Latency and Packet Loss

Discusses how network impairments affect voice quality.

4.2 Troubleshooting Methodology

Presents a systematic approach to diagnosing network issues.

4.3 Isolate Problem Areas

Guides on identifying specific components or layers causing problems.

5. The VoWiFi Handset as a Troubleshooting Tool

5.1 Handset Device Information

Accesses handset configuration parameters and software details.

5.2 Site Survey Tool

Tool for evaluating RF coverage and network performance.

5.3 The Admin Menu

Hidden menu for advanced configuration and troubleshooting.

5.4 Handset Web Interface

Accesses system setup and troubleshooting info via a web browser.

6. Troubleshooting Scenarios

6.1 SIP

Illustrates SIP call problems and analysis using traces and logs.

6.2 WLAN Troubleshooting Scenarios

Addresses performance issues encountered when operating in a WLAN.

7. VoWiFi Handset Problem Solving Scenarios

7.1 Handset Errors

Describes fault messages and problems rectifiable with handset tools.

7.2 U-APSD Troubleshooting

Verifies correct setup and configuration of U-APSD.

8. Related Documents

Configuration Manual, Ascom i62 VoWiFi Handset

Manual for configuring the Ascom i62 VoWiFi Handset.

System Planning, Ascom VoWiFi System

Guide for planning Ascom VoWiFi system deployments.

9. Document History

Appendix A: Making Air Traces of 802.11 Traffic

Prerequisite

Lists requirements and prerequisites for performing air traces.

Requirements

Details the necessary equipment and software for air tracing.

Prerequisites

Notes on trace accuracy, interference, and placement of equipment.

Appendix B: Handset Parameters

B.1 Device Information

Displays handset configuration and software version details.

B.3 Admin Menu Information

Hidden menu for advanced configuration and troubleshooting.

B.2 Site Survey Tool

Provides handset site survey tool information.

Appendix C: Digital Certificates

C.1 Public Key Infrastructure

Explains Public Key Infrastructure and its components.

C.1.1 Public Key Certificates (Digital Certificates)

Describes the purpose and content of public key certificates.

C.1.2 Certificate Authorities

Defines the role of Certificate Authorities in issuing certificates.

C.2 Cryptography

Explains the encoding and verification of messages.

Appendix D: External Troubleshooting Tools

D.1 Protocol Analyzer Tools

Discusses using protocol analyzers for capturing network traffic.

D.2 Setting up the Handset for Wireshark Traces

Guides on configuring the handset for Wireshark tracing.

Appendix E: Ascom i62 Ports

E.1 Signaling

Lists port numbers for SIP and H.323 signaling.

E.2 Voice Traffic

Details ports used for voice connections (RTP/RTCP).

E.3 Other Services with Fixed Local Ports

Lists local ports for various services like DNS, DHCP, HTTP.

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