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When your stove acts out of the ordinary, the rst reaction is to call for help. This guide may save time and
money by enabling you to solve simple problems yourself. Problems encountered are often the result of only
ve factors: 1) poor fuel; 2) poor operation or maintenance; 3) poor installation; 4) component failure; 5) factory
defect. You can usually solve those problems related to 1 and 2. Your dealer can solve problems relating to 3, 4
and 5. Refer to diagrams on page 25 to help locate indicated parts.
For the sake of troubleshooting and using this guide to assist you, you should look at your heat level setting to
see which light is ashing.
• Disconnect the power cord before performing any maintenance! NOTE: Turning the ON/OFF Switch to “OFF”
does not disconnect all power to the electrical components of the stove.
• Never try to repair or replace any part of the stove unless instructions for doing so are given in this manual.
All other work should be done by a trained technician.
Trouble Shooting Guide
Display is Flashing “E1”
Possible Causes Possible Remedies: (Unplug stove rst when possible)
1. The convection blower is overheating and tripping
the internal temperature shutoff.
Clean any dust off of the windings and fan blade. If oiling the
blower does not help, the blower may be bad.
2. The stove is being left on the highest setting for
extended periods of time.
If operating the heater on the highest heat setting, the room
temperature could increase enough and lead to potential
overheating situations. If this happens, try operating at a lower
heat setting.
3. Fuel other than wood pellets is being burned in the
stove.
This pellet stove is designed and tested to use wood pellets.
Check for signs of fuel other than wood pellets. No other
types of fuel have been approved for this pellet stove. If there
are signs of other types of fuel being used, stop using them
immediately.
4. Power surge or brown out situation.
A power surge, spike, or voltage drop could cause the high
limit switch to trip. Use a surge protector.
5. High Limit Switch is malfunctioning. If the other items check out OK, replace the high limit switch.
STOVE FEEDS PELLETS, BUT WILL NOT IGNITE
Possible Causes Possible Remedies: (Unplug stove rst when possible)
1. Air damper open too far for ignition.
Push the air damper left for startup. In some situations it may
be necessary to have the damper completely closed for
ignition to take place. After there is a ame, the damper can
then be adjusted for the desired feed setting.
2. Blockage in igniter tube or inlet for igniter tube.
Find the igniter housing on the backside of the rewall. The
air intake hole is a small hole located on bottom side of the
housing. Make sure it is clear. Also, look from the front of the
stove to make sure there is not any debris around the igniter
element inside of the igniter housing.
3. The burnpot is not pushed completely to the rear of
the rebox.
Make sure that the air intake collar on the burnpot is touching
the rear wall of the rebox.
4. Bad igniter element.
Put power directly to the igniter element. Watch the tip of
the igniter from the front of the stove. After about 2 minutes
the tip should glow. If it does not, the element is bad.
5. The control board is not sending power to the igniter.
Check the voltage going to the igniter during startup. It
should be a full current. If the voltage is lower than full
current, check the wiring. If the wiring checks out good, the
board is bad.
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