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Trouble Shooting Guide
Display is Flashing “E2”
Possible Causes Possible Remedies: (Unplug stove rst when possible)
1. Airow switch hose or stove attachment pipes for
hose are blocked.
Unhook air hose from the air switch and blow through it.
If air ows freely, the hose and tube are ne. If air will not
ow throw the hose, use a wire coat hanger to clear the
blockage.
2. The air inlet, burnpot, interior combustion air
chambers, combustion blower, or exhaust pipe are
blocked with ash or foreign material.
Follow all cleaning procedures in the maintenance section of
the owner’s manual.
3. The rebox is not properly sealed.
Make sure the door is closed and that the gasket is in good
shape.
4. Vent pipe is incorrectly installed.
Check to make sure vent pipe installation meets criteria in
owner’s manual.
5. The airow switch wire connections are bad.
Check the connectors that attach the gray wires to the air
switch.
6. Combustion blower failure.
With the stove on, check to see if the combustion blower is
running. If it is not, you will need to check for power going to
the combustion blower. It should be a full current. If there is
power, the blower is bad. If there is not, see #7.
7. Control board not sending power to combustion
blower.
If there is no current going to the combustion blower, check
all wire connections. If all wires are properly connected, you
have a bad control board.
8. Control board not sending power to air switch.
There should be a 5-volt current (approximately) going to the
air switch after the stove has been on for 30 seconds.
9. Air switch has failed.
To test the air switch, you will need to disconnect the air hose
from the body of the stove. With the other end still attached
to the air switch, very gently suck on the loose end of the hose
(you may want to remove the hose entirely off the stove and
the air switch rst and make sure it is clear). If you hear a click,
the air switch is working. BE CAREFUL TOO MUCH VACUUM
CAN DAMAGE THE AIR SWITCH.
SMOKE SMELL COMING BACK INTO THE HOME
Possible Causes Possible Remedies: (Unplug stove rst when possible)
1. There is a leak in the vent pipe system.
Inspect all vent pipe connections. Make sure they are sealed
with RTV silicone that has a temperature rating on 500 degree
F or higher. Also, seal joints with UL-181-AP foil tape. Make
sure the square to round adapter piece on the combustion
blower has been properly sealed with the same RTV.
2. The gasket on the combustion blower has gone bad.
Inspect both gaskets on the combustion blower to make sure
they are in good shape. Replace if damaged.
Because it is a wood-burning device, your pellet heater may emit a faint wood-burning odor. If this increases beyond
normal, or if you notice an unusual soot build-up on walls or furniture, check your exhaust system carefully for leaks. All
joints should be properly sealed. Also clean your stove, following instructions in “MAINTENANCE”. If problem persists,
contact your dealer.
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