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Display is Flashing “E4”
Possible Causes Possible Remedies: (Unplug stove rst when possible)
1. The air inlet, burnpot, interior combustion air
chambers, combustion blower, or exhaust pipe are
blocked with ash or foreign material.
Follow all cleaning procedures in the maintenance section
of the owner’s manual.
2. The Proof of Fire (POF) thermodisc has came upluged.
Check the (POF) thermodisc to see if the wires are
connected properly.
3. The Proof of Fire (POF) thermodisc has malfunctioned.
Temporarily bypass the POF thermodisc by disconnecting
the two wires and connecting them with a short piece of
wire. Then plug the stove back up. If the stove comes on and
works, you need to replace the POF thermodisc. This is for
testing only. DO NOT LEAVE THE THERMODISC BYPASSED. Your
blowers will never shut off and if the re went out the auger
will continue to feed pellets until the hopper is empty if you
leave the POF thermodisc bypassed.
4. The hopper is out of Pellets. Rell the hopper.
5. The hopper safety switch has failed or hopper is open.
When operating the unit, be sure the hopper lid is closed so
that the hopper safety switch will activate. Check the wires
leading from the hopper safety switch to the control panel
and auger motor for secure connections. Use a continuity
tester to test the hopper safety switch; replace if necessary.
6. The auger shaft is jammed.
Start by emptying the hopper. Then remove the auger
motor by removing the auger pin. Remove the auger shaft
inspection plate in the hopper so that you can see the
auger shaft. Gently lift the auger shaft straight up so that the
end of the auger shaft comes up out of the bottom auger
bushing. Next, remove the two nuts that hold the top auger
biscuit in. Then rotate the bottom end of the auger shaft up
towards you until you can lift the shaft out of the stove. After
you have removed the shaft, inspect it for bent ights, burrs,
or broken welds. Remove any foreign material that might
have caused the jam. Also, check the auger tube for signs
of damage such as burrs, rough spots, or grooves cut into the
metal that could have caused a jam.
7. The auger motor has failed.
Remove the auger motor from the auger shaft and try to
run the unit. If the motor will turn, the shaft is jammed on
something. If the motor will not turn, the motor is bad.
HIGH LIMIT SWITCH KEEPS TRIPPING
Possible Causes Possible Remedies: (Unplug stove rst when possible)
1. The convection blower is overheating and tripping
the internal temperature shutoff.
Clean any dust off of the windings and fan blades. If oiling
the blower does not help, the blower may be bad.
2. The stove is being left on the highest setting for
extended periods of time.
If operating the heater on the highest heat setting, the room
temperature could increase enough and lead to potential
overheating situations. If this happens, try operating at a
lower heat setting.
3. Fuel other than wood pellets is being burned in the
stove.
This pellet stove is designed and tested to use wood pellets.
Check for signs of fuel other than wood pellets. No other
types of fuel have been approved for this pellet stove. If
there are signs of other types of fuel being used, stop using
them immediately.
4. Power surge or brown out situation. A power surge, spike, or voltage drop could cause the high
limit switch to trip. Use a surge protector.
5. High limit switch is malfunctioning. If the other items check out OK, replace the high limit switch.
Trouble Shooting Guide