22
Customer Care Center
1-800-898-1879
www.askousa.com
Troubleshooting
Problems Possible causes Action
• The spray arms are not
rotating.
• Old dishwasher detergent.
NB! Detergent is a perishable.
• Incorrect dosage of deter-
gent.
• Insufficiently powerful dish-
washing program.
• Incorrect loading of the
dishwasher.
• Glasses and cups have
tipped over during the wash.
• Incorrectly set rinse aid
dispenser.
• Phosphate-free detergent in
combination with hard water.
• Too high a temperature
and/or too much detergent
can cause etching on (crys-
tal) glass. Unfortunately this
cannot be remedied, only
prevented!
The dishes are not clean
Stains or a film on the
china
• Lift off the arms and clean.
• Avoid large packs.
• Dispense according to the
level of water hardness.
• Change to a more inten-
sive program.
• Do not cover china with
large bowls or similar.
• Load the china securely.
• See the chapter on rinse
aid.
• Change detergent.
• Wash (crystal) glass at a
low temperature and dis-
pense dishwasher detergent
with care. Contact the dish-
washer detergent manufac-
turer.
• Use liquid detergents on
fine china.
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