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Customer Care Center
1-800-898-1879
www.askousa.com
Problems Possible causes Action
The china has a whitish-
blue sticky film
Stains on stainless steel
or silver
Stains which remain after
dishwashing
Rattling sound during dis-
hwashing
The machine will not start
To restart the machine,
press Start/stop for 3 sec-
onds. Now select a new
programme and press
Start/stop.
• Too high dosage of rinse
aid.
• Certain food remnants
such as mustard, mayon-
naise, lemon, vinager, salt
and dressings can cause
stains on stainless steel if
allowed to remain for any
length of time. All stain-
less steel can mark silver if
allowed to come into con-
tact during the dishwashing
process. Aluminium can
also cause stains on dishes.
• Lipstick and tea can be dif-
ficult to remove.
• The dishes are not proper-
ly loaded or the spray arms
are not rotating.
• You have forgotten to
switch on the main switch.
• The door is not properly
closed.
• A fuse has blown.
• The plug is not plugged in.
• The water tap is off.
• Overfilling/leakage
• A droning sound (drain-
age pump) can be heard
from the machine, this does
not stop when the power is
switched off using the main
power switch.
• Reduce dosage. See the
chapter on rinse aid. If the
water is very soft, you could
try diluting the rinse aid (1
part rinse aid, 1 part water).
• Rinse off food residue of
this type if you do not intend
to start the dishwasher im-
mediately.
• Seperate your cutlery into
various compartments in
the basket. Make sure silver
and stainless steel are not
together.
• Change to a detergent
with bleach.
• Check that the china is
loaded securely. Spin the
spray arms to make sure
that they rotate.
• Check
• Check
• Check
• Check
• Check
1. Close the water tap.
2. Pull out the plug.
3. Call a service engineer
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