Appendix
144
Troubleshooting
Diculty hearing messages.
f Press pVOLUME to increase the telephone base speaker
volume.
f Press VOL p DIR to adjust the message playback volume on a
handset.
System does not answer aer the correct number of rings.
f Make sure that the answering system is on. ANS ON should
show on the handset and the /ANS ON/OFF light on the tele-
phone base should be on.
f If toll saver is activated, the number of rings changes to two
when you have new messages stored (page 109).
f
f
system used by your telephone service provider.
f If you subscribe to voicemail service, change the number of rings
so that your answering system answers before your voicemail
(page 109). To determine how many rings activate your
voicemail, contact your telephone service provider.
f If there is a fax machine connected to the same telephone line,
try disconnecting the fax machine. If that solves the problem,
consult your fax machine documentation for information on
compatibility with answering systems.
System does not respond to remote commands.
f Make sure to enter your remote access code correctly (page
110).
f Make sure you are calling from a touch-tone phone. When you
dial a number, you should hear tones. If you hear clicks, the
phone is not a touch-tone telephone and cannot activate the
answering system.
f The answering system may not detect the remote access code
while your announcement or message is playing. Try waiting
until the announcement or message is over, or press command
code 5 to stop the operation before entering other codes.
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