Appendix
145
Troubleshooting
f There may be interference on the phone line you are using. Press
System does not record messages.
f Make sure the answering system is on. ANS ON should show on
the handset and the /ANS ON/OFF light on the telephone
base should be on.
f Make sure the memory of the answering system is not full.
f If you subscribe to voicemail service, change the number of rings
so that your answering system answers before your voicemail
(page 109). To determine how many rings activate your
voicemail, contact your telephone service provider.
f If there is a fax machine connected to the same telephone line,
try disconnecting the fax machine. If that solves the problem,
consult your fax machine documentation for information on
compatibility with answering systems.
System announces, “Time and day not set.”
f You need to reset the system clock (page 23).
Outgoing announcement is not clear.
f When you record your announcement, make sure you speak in a
normal tone of voice, about nine inches from the handset.
f Make sure there is no background noise (TV, music, etc.)
while recording.
New voicemail and show on the screens, and I don’t know why.
f Your telephone has both a built-in answering system and
voicemail indication. If New voicemail and appear on the
screens, then your telephone has received a signal from your
telephone service provider that you have a voicemail message
waiting for you to retrieve from them. Contact your telephone
service provider for more information on how to access your
voicemail.
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