Transferring Calls with Intercom Announcement
With an extra step, the person to whom the call is transferred can be toId who is
calling:
1. Touch
Transfer.
2. Touch
Intercom.
3. Touch the Intercom Auto Dial button or dial the intercom number of the person
to whom the call is being transferred.
4. Make your announcement.
5. Hang up.
The person receiving the transferred call hears the announcement over the voice
terminal speaker and needs only to lift the handset to accept the call.
Transferring Calls with Hold and Intercom Consultation
With this method the attendant is able to discuss the call with the person to whom
it is being transferred. There are many reasons for consulting about
the call: a per-
son may want to get out a file before taking the call, maybe busy and not want to
answer the call at all, or may want the attendant to answer the call and take a
message.
1. Touch Hold.
2. Touch Intercom.
3. Touch the Intercom Auto Dial button or dial the intercom number of the person
to whom the call is being transferred.
4. Discuss the call with the person.
5. Tell the person on which line to pick up the call.
6. Hang up.
USING INTERCOM AUTO DIAL BUTTONS
For the attendant, programmed Intercom Auto Dial buttons increase the efficiency
of the Transfer feature in several ways:
● It is easier and quicker to make intercom calls.
● The green light next to the button shows when a line is busy (steady light).
●
The green light also identifies the person calling the attendant (rapidly flashing
light).
USING THE HEADSET
If the attendant has a heavy call-handling load, he or she may want to use a headset
with the Headset Adapter rather than lifting the handset throughout the day.
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