Reviewing Your MERLIN System’s Fixed Features
Fixed features are built into the system and require no special programming. Some fixed features, such as Conference,
Drop, Transfer, and Hold, are associated with factory-labeled buttons on your voice terminal. (See "The
MERLIN
System
Voice Terminal," page 3.) The following chart lists and describes the fixed features and their uses and benefits.
Uses and Benefits of Fixed Features
Feature Uses and Benefits
Call Waiting
Provides a brief ring through the speaker and a flashing green light to indicate another call is
coming in on a second line.
●
No need to worry about missing important calls while you are busy on the telephone.
Conference
Enables a person to include up to two other people from outside numbers in a conference call.
Two people from within the system can join the conference by touching one of the line buttons
associated with the call.
●
Answer questions immediately by adding another person to the call—no need for time-wasting
callbacks.
Distinctive Ringing
Provides different ringing patterns for incoming, transferred, and intercom calls.
●
Know where a call is coming from and answer accordingly.
Drop
Makes it possible to disconnect a person from a conference call.
●
Drop a person from a conference call while maintaining contact with another in privacy.
●
Drop a busy or unanswered line that has been added to a conference call.
Group Listening
Enables a person to turn on the speaker so that people in the office can hear the other end of
the conversation.
●
Allow other people in the office to hear both sides of the discussion.
Hold
Makes it possible to keep someone on the line without communication. (When you put a call on
hold, the green light next to the line button flashes rapidly. When someone e/se puts a call on
hold from another voice terminal in your MERLIN system, the green light flashes slowly.)
●
Answer a second call or attend to another matter.
●
Have a confidential conversation without the person on hold hearing.
Hold Reminder
Beeps every minute as a reminder that a person is on hold.
●
Do not forget calls on hold.
Intercom
Enables people in the same MERLIN system to call each other without tying up outside lines.
●
Use a 2-digit number to call another person in your office.
●
Signal others without interrupting active calls.
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