ATEN CS782DP - Troubleshooting; Upgrade Failure Resolution; Common Hardware Issues

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Upgrade Failed
If the Upgrade Succeeded screen doesn’t appear, it means that
the upgrade failed to complete successfully, in which case you
should do the following:
1. Disconnect the USB connectors on the KVM cables from the
computer.
2. Press and hold the Remote Port Selector’s pushbutton. While
you are still holding the pushbutton, reconnect the KVM
cable’s USB connectors to the computer.
3. Power on the CS782DP. Follow steps 3 to 9 on pages 16-17
again.
Troubleshooting
Symptom
Possible
Cause
Action
Monitor
does not
display after
the KVM
cable set is
hot-plugged.
DisplayPort
graphics card is
not compatible
with cable set
hot-plugging.
Power off all devices on the
installation; power off the
CS782DP; confirm all KVM
cables are properly
connected; power on the
CS782DP; power on the
computers.
Graphics card
driver is not up-
to-date.
Upgrade to the latest graphics
card driver.
Mouse and/
or keyboard
is not
responding.
Switch needs to
be reset.
Power off all devices on the
installation; power off the
CS782DP; wait five seconds;
power on the CS782DP again.