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8.3 Contact
If you have technical problems concerning our products, contact your installer or
ATESS. During inquiring, please provide below information:
·Inverter type
·Modules information
·Communication method
·Serial number of Inverters
·Error code of Inverters
·Display of inverters
The warranty shall also cease to apply if the product cannot be correctly identified
as the product of ATESS. Warranty claims will not be honored if the type of serial
number on the inverters have been altered, removed or rendered illegible.
Liability
The liability of ATESS in respect of any defects in its DC inverters shall be limited
to compliance with the obligations as stated in these terms and conditions of
warranty. Maximum liability shall be limited to the sale price of the product. ATESS
shall accept no liability for loss of profit, resultant of indirect damage, any loss of
electrical power and / or compensation of energy suppliers within the express
meaning of that term.
The warranty rights as meant herein are not transferable or assignable to any third
party excepting the named warranty holder.
—Breaking of the original manufacturers seal;
—Non-observance of ATESS installation and maintenance instruction;
—Failure to observe the applicable safety regulations
—Power failure surges, lighting, flood, fire, exposure to incorrect use, negligence,
accident, force majeure, explosion, terrorist act, vandalism or damage caused by
incorrect installation, modification or extreme weather conditions or other
circumstances not reasonably attributable to ATESS.
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