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Troubleshooting
?
The mute indicator lamp is blinking
• The sampling rate setting differs from that set in the "Playback" or "Recording" tab on the Windows PC you are
using or in the "Output" or "Input" tab on the Mac you are using. Match the sampling rate settings. For details on
the settings, refer to "Computer settings (Windows)" (p. 10) or "Computer settings (macOS)" (p. 35).
?
Automatic gain control does not work
• Automatic gain control is available only when the sampling frequency is 44.1 kHz, 48 kHz, 88.2 kHz, or 96 kHz. If
the sampling frequency is set to a sampling frequency that cannot be used, the Automatic gain control indicator
lamp will blink three times and turn off (indicating an error). Set to a supported sampling frequency.
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Noise-reduction does not work
• Noise-reduction is available only when the sampling frequency is 44.1 kHz or 48 kHz. If the sampling frequency
is set to a sampling frequency that cannot be used, the noise-reduction indicator lamp will blink three times and
the light turn off (indicating an error). Set to a supported sampling frequency.
?
The product is not recognized
• Check that the USB cable is properly connected.
• If a USB hub or similar device is used, disconnect it. Connect the product directly to the PC with a USB cable.
• Check the compatible OS.
• The product may not operate correctly depending on the computer you are using. Countermeasures for these
situations are provided on the Audio-Technica website.
?
No sound is produced
• Check that the mute is on.
• The product may not operate correctly depending on the computer you are using. Countermeasures for these
situations are provided on the Audio-Technica website.
?
Sound is distorted
• Lower the audio input level of the microphone to prevent distortion. For details on the settings, refer to "Computer
settings (Windows)" (p. 10) or "Computer settings (macOS)" (p. 35).
• The product may not operate correctly depending on the computer you are using. Countermeasures for these
situations are provided on the Audio-Technica website.
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