A common ground-loop source is from cable TV or satellite cables. If the hum or buzz persists after trying the
previous tips, disconnect the coaxial cable from your cable box, TV, or DVR and if the hum goes away the cable
is the cause. In this case you can get a ground-loop isolator from your local electronics store. These are
inexpensive and easy to connect inline with your video cable.
Sometimes something as simple as a portable heater or dehumidifier will add noise into your wall wiring that
could be picked up by your audio gear. A dimmer switch on a halogen lamp, a wireless internet router, or
wireless phone near the amplifier, for example, could also all be possible culprits.
The best overall solutions are to use an AC line filter, plug the unit into a different AC circuit, or in the case of noise
introduced by a wireless router, for example, move it further away from your audio gear.
Warranty
Period
All Audioengine products have a 3-year Limited Warranty on parts and labor from date of purchase. Your warranty is
automatic so there is no need to register. This Limited Warranty applies only to Audioengine products purchased in
the Continental United States. For Limited Warranty coverage elsewhere please contact your Audioengine dealer,
reseller, or distributor.
What is covered
All defective parts or faulty workmanship.
What is not covered
The Audioengine Limited Warranty does not cover damage caused by accident, misuse, abuse, neglect, excessive
moisture, lightning, power surges, other acts of nature, unauthorized product modification or repairs, or failure to
follow the instructions outlined in the Setup Guide.
What we will do
We will repair or replace any defective parts, at our option, within a reasonable amount of time and free of charge any
time during the warranty period. After service, we will be responsible for shipping the product back to you at our
expense.
What we ask from you
You will be responsible for shipping or transportation charges directly to Audioengine or to an authorized dealer. We
recommend that you keep the original shipping materials, as it is important that you package the product so that it will
not be damaged during shipping. Audioengine cannot be responsible for any damages incurred during shipping due
to poor packing, so please pack well and make sure to insure your shipment.
How to obtain Audioengine Warranty service
If you have any questions about your warranty coverage or you think you may need service, email the Audioengine
Authorized Service Center at: support@audioengineusa.com or call toll-free in the United States at: (877) 853-4447.
We will do everything we can to answer your questions and resolve any issues as quickly as possible.
Exclusive Remedy
This Limited Warranty is fully transferable provided that the current owner furnishes the original proof of purchase
and that the serial number on the product is intact. THE MAXIMUM LIABILITY OF AUDIOENGINE SHALL NOT
EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN NO EVENT SHALL
AUDIOENGINE BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES.
Product Returns and Refunds
Your satisfaction is guaranteed! Should you have a problem or are not satisfied with any Audioengine