PROBLEM
Fan not running.
Cause(s):
1. Furnace not receiving any power
2. Control board not receiving any power
possible solutions:
1. Check if the furnace plug is inserted in
the wall socket, check if the current cir-
cuit breaker on the electrical control
panel has been triggered.
2. Look at the fuse in the back of the fire.
PROBLEM
Soot or flue dust outside of the furnace.
Cause(s):
1. Combustion chamber doors open when
the fire is on
2. Leaks in the seams between the com-
bustion fan and the flue gas line;
Signs of this are the dust on the convec-
tion fan and in the heat exchanger tubes
or dust on the floor behind the furnace.
possible solutions:
1. Always keep the combustion chamber
door closed and if possible only open
when the furnace is not on.
2. Rectify leaks in the extraction system
(e.g. use heat resistant aluminium adhe-
sive strip, heat resistant adhesive strip or
heat resistant silicone)
Please note that checks may be carried out on
the control and the cabling only when the fire
is currentless. Any repairs may only be carried
out by trained personnel.
Error messages control
If the heater stops because it is programm-
ed to do so (e.g.: Pellet container empty,
excess temperature protection triggered,
low temperature protection message, air
sensor faulty, combustion problems (e.g.:
slag in the combustion pan, leaking com-
bustion chamber door, glass in the combus-
tion chamber door broken, etc...) the
display shows: the error message “Err”
(Error).
When an error message occurs the corre-
sponding cause must be rectified, then fire
can then be started again by pressing
“ON/OFF”.
ash outside of stove.
unit.
stove.
3. Check inside venting for possible leaks at the
joints. Make sure the joints are sealed with high
temperature silicone or metalic tape.
1. Always keep the combustion chamber door
is not on.
2. Check the chimney joints for proper seal starting
at the combustion motor housing.
on-off. Contact your authorized service
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