PROBLEM
The fire is burning with a weak, orange
flame. Pellets are building up in the fire
pan, windows are covered soot..
Cause:
1. Inadequate combustion air
possible solutions:
1. Remove any ash or clinker that is bloc-
king the air inlet openings, from the fire
pan. If possible change over to a better
pellet quality.
2. Check if the flue gas outlet is blocked
with ash (see “Maintenance” page)
3. Check if the air inlet channel or flue
tube is blocked
4. Check the door seal for leaks
5. Clean the impeller
6. Have the fire serviced by an authorised
specialist company (adjust the control,
flue gas fan).
PROBLEM
Fire goes out or the furnace switches
off automatically.
Cause(s):
1. Pellet container is empty
2. Pellets are not fed in
3. Thermal switch (upper temperature
limit) was triggered
4. Doors leaking or not closed properly
5. Poor pellet quality
6. Pellet feed rate too low
7. Thermal switch (lower temperature
limit) was triggered
possible solutions:
1. Fill up pellet container
2. See the following section “Pellets not
fed in”
3. Leave the furnace to cool down for an
hour and then start again
4. See “Maintenance” and “Cleaning”
5. Only use pellets recommended by us
6. Have your specialist dealer set the fuel
regulation
PROBLEM
Pellets were not fed in
Cause(s):
1. Pellet container is empty
2. Auger, switch plate are fault
3. Auger is blocked (objects, wood etc.)
possible solutions:
1. Check the container contents, if neces-
sary refill pellets
2. Have your specialist dealer determine
the fault
3. Clean the pellet container and the con-
veyor helix
6. Have the unit serviced by an
auger system.
pot.
with soot.
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