What to do if Autel Battery Charger internet connection fails?
If the Autel Battery Charger fails to connect to the internet, test the internet connection with another device. If the issue continues, contact customer support.
What to do if Autel Battery Charger detects residual current?
If the Autel Battery Charger detects residual current, unplug the vehicle and plug it in again. If the problem persists, contact customer support.
What to do if Autel Battery Charger has power failure?
If the Autel Battery Charger experiences a power failure, make sure the switch to the circuit breaker is on.
What to do if Autel Battery Charger is overheating?
If the Autel Battery Charger is overheating, check that the EV charging cable is securely connected. Also, ensure the operating temperature is within the range specified on the product label. Stop charging, and restart when the temperature is within the correct range.
What to do if Autel Battery Charger shows ground fault?
If the Autel Battery Charger indicates a ground fault, ensure the charging station is grounded correctly.
What to do if Autel Battery Charger shows over-voltage?
If the Autel Battery Charger is showing over-voltage, use a multimeter to check the voltage on the power input. If the result is greater than or equal to 120 % of the rated voltage (276 V), contact the local power grid company.
What to do if Autel Battery Charger shows under-voltage?
If the Autel Battery Charger is showing under-voltage, use a multimeter to check whether the voltage on the power input is sufficient. If the result is less than or equal to 70 % of the rated voltage (161 V), contact the local power grid company.
What to do if the Autel MaxiCharger AC Ultra internet connection fails?
To troubleshoot Autel Accessories when the internet connection fails, first verify your internet connection by connecting another device to the same network. If the issue continues, further assistance may be needed.
Why are my Autel Accessories overheating?
If your Autel Accessories are overheating, make sure the EV charging cable is securely connected and that the operating temperature is within the range specified on the product label. If overheating continues, stop charging and restart when the temperature is within the correct range.
Why is Bluetooth communication failing with my Autel MaxiCharger AC Ultra?
If you're experiencing Bluetooth communication failure with your Autel Accessories, first ensure that Bluetooth is enabled on your mobile device and that the charging station is powered on. If the problem persists, forget the charging station in your device's Bluetooth settings and pair it again.
General| Brand | Autel |
|---|---|
| Model | MaxiCharger AC Ultra |
| Category | Accessories |
| Language | English |
Defines warning symbols like Danger, Warning, Caution, and Notice.
Identifies intended users for the manual, including qualified installers and users.
Lists versions, dates, and descriptions of manual updates.
Defines technical terms used in the manual, such as AC, CCS, EV, and OCPP.
Provides essential safety instructions and warnings for installation and operation of the MaxiCharger.
Explains how to properly dispose of the charging station and its components environmentally.
Details the external components of the MaxiCharger, including sensors, display, sockets, and mounting points.
Illustrates and lists the internal components and boards of the MaxiCharger, like power boards and TCU.
Lists all the components included in the main kit and pedestal kit for the MaxiCharger.
Shows illustrations and names of tools required for installation, noting they are not included in the package.
Outlines the initial steps for installation, including checking regulations and obtaining permits.
Specifies conditions and space requirements for wall-mounting and pedestal-mounting the charging station.
Provides a checklist of installation prerequisites, including permits, load calculation, and cable availability.
Details electrical design considerations, including earthing systems and power input specifications, with a DANGER warning.
Describes energy management solutions and operation modes offered by Autel for the charging stations.
Provides a step-by-step guide for safely unpacking the charging station and verifying its contents.
Explains the two primary methods for physically mounting the charging station: on a wall or on a pedestal.
Details the step-by-step process for securely mounting the charging station to a wall.
Provides instructions for installing the charging station on a pedestal, including foundation requirements and drilling.
Guides users through connecting the AC input power cable to the charging station, including wire connections and safety notices.
Explains how to establish an internet connection for the MaxiCharger using Ethernet, cellular, or Wi-Fi.
Details connecting the charging station to the internet using an Ethernet cable, including cable type recommendations.
Describes inserting a SIM card to enable cellular internet connectivity for the charging station.
Instructs on connecting the charging station to the internet wirelessly via Wi-Fi, referring to initial setup.
Covers final steps to complete installation, including securing covers and reattaching the faceplate.
Guides users through initial configuration steps, including language selection and network setup.
Explains how to configure OCPP settings, including accessing device maintenance and set parameters.
Explains how to start and stop charging sessions, including methods like RFID card or mobile app.
Provides instructions on initiating a charging session using methods like RFID or the Autel Charge app.
Describes procedures for ending a charging session, either automatically or manually.
Explains different screens and indicators displayed on the MaxiCharger, such as the Standby Screen.
Details the Standby Screen interface, indicating the charging station is idle and ready for use.
Shows the screen for selecting authorization methods like QR code, RFID, or credit card to start charging.
Displays the screen indicating the start of the charging process.
Illustrates the charging screen, showing real-time progress, power, duration, cost, and energy consumed.
Displays cost details of a charging session, including connection fees, energy fees, and tax.
Shows an example of an error screen and advises on troubleshooting steps for common issues.
Details product features including power output, input ratings, network type, circuit breaker, protocol, and operating temperature.
Provides dimensional drawings and measurements for the charging station and the optional pedestal.
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