What to do if my Autel MaxiCharger says it's unable to lock the connector?
If the Autel Battery Charger touchscreen displays 'Unable to lock the connector', ensure the connector is correctly plugged into the EV charging port and retry. You can also try charging the EV with another Autel Battery Charger.
What to do if the Autel MaxiCharger displays an insulation error?
If the Autel Battery Charger touchscreen displays 'Insulation error detected', it indicates an insulation problem either with the EV or the charger itself. Try charging the EV with another Autel Battery Charger.
How to fix an Autel Battery Charger with a screen that's not displaying?
If the Autel Battery Charger screen is not displaying anything, the cause may be no power supply to the MaxiCharger. Check the power supply to the upstream distribution box. Open the front door and check the RCD breaker of auxiliary branch. Use a multimeter to test the power input.
Why is the QR code scanning failing on my Autel MaxiCharger?
If the Autel Battery Charger is failing to scan the QR code, it might be caused by a cellular network failure. Ensure that the network SIM card is properly installed.
What to do if Autel Battery Charger shows over-voltage?
If the Autel Battery Charger experiences over-voltage, use a multimeter to check if the voltage on the power input is too high. If it's greater than or equal to 115% of the rated voltage (263 V), contact your local power grid company.
What to do if my Autel MaxiCharger has a power failure?
If your Autel Battery Charger has no power, ensure the switch to the circuit breaker is on.
What to do if Autel MaxiCharger Battery Charger has a missing phase error?
If the Autel Battery Charger indicates a missing phase, check the wires in the distribution box. If two wires are connected together accidentally, separate them.
What to do if Autel MaxiCharger Battery Charger detects residual current?
If the Autel Battery Charger detects residual current, unplug the vehicle and plug it in again. If the problem persists, contact your local representative.
How do I fix an over current error on Autel MaxiCharger Battery Charger?
If the Autel Battery Charger displays 'Over current', unplug the vehicle and plug it again.
What to do if Autel MaxiCharger Battery Charger inputs are incorrectly wired?
If the Autel Battery Charger has inputs incorrectly wired, possibly with Line and Neutral inverted, correct the wiring.
Provides crucial safety instructions for installation and operation of the MaxiCharger.
Provides schematic diagrams for connecting MCB, RCD, and emergency stop for different kW models.
Covers prerequisites, unpacking, preparation, mechanical mounting, power supply wiring, and internet connection.
Specifies required upstream protection devices like RCD and MCB for safe installation.
Explains how to properly end a charging session for both cable and socket models.
A comprehensive table listing common problems and their corresponding solutions for the MaxiCharger.
General| Max Output Current | 50A |
|---|---|
| Mounting Type | Wall, Pedestal |
| Operating Temperature | -30°C to 50°C |
| Network Connectivity | Wi-Fi, Ethernet |
| Protocols | OCPP 1.6J |
| Protection Features | Overvoltage, Overcurrent, Short Circuit, Overheating, Ground Fault |
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