Automatic Technology NeoSlider NES-500 - Troubleshooting; Common Issues and Solutions

Owner Installation Instructions NeoSlider
TM
- Sliding Gate Opener NES-500 / NES-800 17
Symptom Possible cause Remedy
Gate will not operate Mains power not switched on. Switch on mains power.
Opener motor is disengaged Check that the motor is engaged for automatic
operation
Gate is obstructed. Remove obstruction.
The opener is in “Vacation Mode” Turn off “Vacation Mode”(Appendix C Menu 7.4).
Gate starts to close but
automatically reverses to
open position
Adverse weather conditions (wind
or cold) causing gate to stiffen and
become tight in the tracks.
Increase force margin setting (Section 9.4)
Possible obstruction in the
gateway triggering Safety Beams.
Remove obstruction
Gate operates from opener
but not from transmitter
Transmitter code not stored in
memory.
Code transmitter in to openers memory.
(Section 10.1)
Transmitter does not contain
TrioCode™ 128 Technology
Check the transmitter. It should have grey buttons
and the model number should display V3. Contact
dealer for support if otherwise.
Flat battery in transmitter Replace battery (Section 15)
Antenna behind structure (gate or
fence) or not in line of sight
Ensure Antenna is in line of sight (Section 5.2)
Gate does not close with
transmitter
Safety Beam not working properly. Make sure Safety Beams are operational. and no
dirt is on the lens.
Gate will not close fully. Gate limit positions need to be
reset.
Reset limits positions.
Gate obstructed and reverses Clear obstruction or adjust force margin
(Section 9.3)
Gate will not open fully. Gate limit positions need to be
reset.
Reset limits positions. (Section 8)
Gate obstructed. Clear obstruction or adjust force margin
(Section 9.3)
Auto-Close not working Safety Beam not installed. Install Safety Beam. (Section 6)
Safety Beam or wiring faulty. Repair Safety Beam or replace wiring.
Safety Beam not aligned correctly. Re-align optics.
Safety Beam is obstructed. Remove obstruction from path of Safety Beams.
Gate obstructed when closing. Remove obstruction.
Auto-Close time not set. Set Auto-Close times (Section 13.3).
Auto-Close mode not set Set Auto-Close mode. (Section 13.2)
18. Troubleshooting