Avaya 9608 - Page 3

MAKING A CALL
1. Lift the handset and dial the number
Make a Call With Your 9608 Phone in Any of the Following Ways
2. If you are using a headset, press the HEADSET button and dial the number
3. If you are using the speakerphone, press the
SPEAKER button and dial the number
4. The first available line appearance line displays the off-hook icon and the background appears shaded
ANSWERING A CALL
When an inbound call rings to your extension, the Bell icon appears next to the first Line Appearance on your
display. The phone rings and the call information displays on the first available call appearance line.
1. Lift the handset
To Answer an Incoming Call
2. If you are using a headset, press the HEADSET button
3. To use the speakerphone, press the
SPEAKER button
1. Press the Ans Hold softkey to automatically place the first call on hold and answer the second call
To Answer a Second Incoming Call
1. Press the Ans Drop softkey to automatically drop the first call when you answer the second call
To Drop the First Call
ENDING A CALL
1. Hang up the handset
To End a Call
2. If you are using a headset, press the HEADSET button
3. If you are using the speakerphone, press the SPEAKER button
REDIAL
(The Redial button will display
after you have made a call)
1. Press the Redial softkey
Using Redial
2. Press the Call softkey or the OK button
HOLD
1. Press the Hold softkey
Placing a Call on Hold
(The green light next to the line button flashes when the call is holding and the hold icon appears on your display)
1. Press the Resume softkey to retrieve the call
Retrieving the Held Call
TRANSFER
Sends a call from your
extension to another
extension.
1. During a call, press the Transfer softkey on the bottom of the display
To Transfer a Call
(The call is automatically put on hold and the second line becomes active)
2. Dial the 5-digit extension number to which you want to transfer the call
3. Press the Complete softkey on the bottom of the display or the OK button to complete the transfer
(To stop the transfer and return to the caller, press the Cancel softkey or press the line button of the original call.)
TRANSFER TO
VOICE MAIL
Transfers a caller directly into
another individual’s voice
mailbox bypassing ringing the
phone.
While on a call, press the Transfer softkey
Transfer to Voice Mail
1. Dial the voice mail access code
2. Voice Mail answers and prompts for destination extension number and # sign
3. Voice Mail now prompts for password and # sign – ignore this
4. Dial “4” and # sign
5. Press the Transfer or Complete softkey to complete the transfer
6. Hang up