What to do if I cannot ping the Avaya G600 Server from the customer network?
If you cannot ping the server from the customer network, ensure that 'input to server' for icmp is enabled in the LAN security settings.
What to do if there is no power to Avaya G600?
If there is no power to the Avaya Server, ensure the circuit pack is properly seated. Also, check that the media gateway is plugged into the UPS and that the UPS has power.
How to fix flashing SIPI LEDs on Avaya?
If the SIPI LEDs are flashing, ensure that the SIPI is in the correct slot. Use slot 1 for the G650 Media Gateway, slot 2 for the G600 Media Gateway, and the Tone-Clock slot for all others. Also, try to ping the SIPI from the server and ping the server from the SIPI.
Why is Avaya Server in no license mode?
The Avaya Server may be in no license mode initially after installing the license file because it cannot see the SIPI, as it does not have an IP address yet. If, after 30 minutes, the license has not located the SIPI, type reset system 1 in a SAT session and press Enter to reset the 30-minute clock.
Why I cannot ping Avaya G600 from customer’s network?
If you cannot ping the Avaya Server from the customer’s network, ensure that in the LAN security settings that 'input to server' for icmp is enabled.
Why is Avaya Server LED display on SIPI flashing?
If the LED display on the SIPI is flashing on the Avaya Server, it indicates that the SIPI LED has not had an IP address assigned to it (static IP addressing).
How to fix Avaya Server when I cannot install the license file?
If you cannot install the license file, ensure that two license files do not exist on the server. The file might be corrupt, so download the file again from the RFA site. Use binary mode to upload the file.
Why I cannot use administration commands on Avaya Server?
If you cannot use administration commands on the Avaya Server, it may be in No License Mode because the 30-minute timer has lapsed. In a SAT session, type reset system 1 and press Enter to reset the 30-minute clock.
Why I cannot use SAT commands on Avaya G600 Server?
If you cannot use SAT commands on the Avaya Server, ensure you are using the correct IP address (192.11.13.6) and port (5023). Also, make sure you are using the correct login and password.
How to access the SIPI for static addressing on Avaya?
To access the SIPI for static addressing, ensure that you are plugged into the Services (top) port on the SIPI. Also, clear the ARP cache on the Services laptop computer by typing arp -d 192.11.13.6 in an MS-DOS command window and pressing Enter.
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