How to restore audio on Avaya Scopia XT4300 Conference System after setup?
If you cannot hear audio after setting up your Avaya Conference System, ensure that the system volume is not set to 0. You can adjust the volume by pressing the volume keys on the XT Remote Control Unit.
Why my Avaya Conference System cannot connect to a videoconference?
If you cannot connect to a videoconference using your Avaya Conference System, first check that you have dialed the correct conference number. Also, verify that you are registered to the correct gatekeeper or SIP Proxy. These steps should help resolve the connection issue.
How to fix Avaya Conference System when calls are not connecting?
If your Avaya Conference System calls are not connecting, first, verify that you have dialed the correct number or address. If the issue persists, recheck the Network Configuration, Network Preferences, and H.323/SIP Proxy settings to ensure they are correctly configured.
How to troubleshoot Avaya Scopia XT4300 monitor display problems?
To troubleshoot display problems with the Avaya Conference System monitor: Ensure the rear panel of the XT Codec Unit is connected to a main and auxiliary screen using the HD outputs. Ensure your system administrator has configured the system for the correct video resolution. When not in a call, adjust the refresh frequency of the monitor display.
Why I cannot control Avaya Scopia XT Control endpoint with keyboard and mouse?
If you cannot control the Avaya Scopia[®] XT Control endpoint with your keyboard and mouse, ensure your computer and the XT Series are connected to the network, and that the DVI cable is properly connected to the XT Executive. Check via the XT Series web interface that only your computer is connected to the XT Executive.
What to do if Avaya Conference System screen is blank?
If the Avaya Conference System monitor is blank, verify the power cords of both the XT Codec Unit and the monitor are properly connected at both ends. Ensure the monitor is connected to HD1 and powered on. Check that the XT Codec Unit’s LED is on; if it’s blinking, press the Power key on the XT Remote Control Unit. Finally, confirm the XT Codec Unit output is correctly connected to the monitor input and that the monitor/DVI cable is properly connected.
What to do if Avaya Scopia XT4300 screen is flickering or blank?
If the Avaya Conference System monitor is flickering or blank, verify the power cords of both the XT Codec Unit and the monitor are properly connected at both ends. Ensure the monitor is connected to HD1 and powered on. Check that the XT Codec Unit’s LED is on; if it’s blinking, press the Power key on the XT Remote Control Unit. Finally, confirm the XT Codec Unit output is correctly connected to the monitor input and that the monitor/DVI cable is properly connected.
How to fix menus or remote presentation cropped on Avaya Scopia XT4300 Conference System?
To resolve menus or remote presentation cropping on your Avaya Conference System monitor, adjust the image appearance through the monitor settings. You can access these settings via the XT Series web interface under Administrator settings > I/O connections > Monitor > Graphic Adjustments, or through the endpoint's main menu at Configure > Advanced > I/O connections > Monitor > Graphic Adjustments.
How to adjust cropped screen layout on Avaya Scopia XT4300?
If the screen layout appears cropped on your Avaya Conference System, go to Configure > Quick Setup from the endpoint's main menu. Select Next to get to the Configure Monitor page, and then follow the on-screen instructions to adjust the image.
What to do if I cannot share presentation from my computer on Avaya Scopia XT4300?
Ensure the VGA/DVI cable is securely connected between your computer and the XT Codec Unit. Also, check that your computer's output resolution is supported by the Avaya XT Series.
General| Video Resolution | 1080p (1920 x 1080) |
|---|---|
| Network Protocols | H.323, SIP |
| Firewall Traversal | Yes |
| Dual Stream | Yes |
| Resolution | 1920 x 1080 |
| Microphone | Integrated microphone array |
| Audio Codec | G.711, G.722, G.729, AAC-LD |
| Video Standards | H.264, H.263 |
| Data Standards | H.239 |
| Display | LCD |
Overview of each model in the XT Series product line.
Steps to quickly get started with your XT Series endpoint.
Configuring essential settings for the XT Series.
How to initiate a new meeting or call an endpoint.
Displaying content from your computer on the XT Series monitor.
Special rights and actions for moderators in a videoconference.
Moderator controls for setting video layouts for all attendees.
Starting, pausing, or stopping meeting recordings.
Defining how the system handles incoming calls.
Configuring preferences for recording meetings.
How to view system information for support.
Troubleshooting issues with monitor display.
Troubleshooting issues sharing or viewing computer content.
Troubleshooting issues with the XT Remote Control Unit.
Troubleshooting inability to control via keyboard/mouse.
Troubleshooting video or audio disruptions.
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