aventon Level - TROUBLESHOOTING; Error Detection and Codes; Component Wear and Replacement

TROUBLESHOOTING
When the useful life of a component is surpassed it can cause unexpected loss of function. This
can result in serious injuries or even death. Therefore, pay attention to wear characteristics such
as cracks, scratches, or changes in the color or operation of components which could indicate
useful life has been exceeded. Worn components should be replaced immediately. If you are
unfamiliar with regular maintenance, a certified, reputable bike mechanic should be consulted.
Your bike from Aventon Bikes is equipped with an error detection system integrated into the display and
controller. In the case of an electronic control system fault an error code should display. The following
error codes are the most common and can aid in troubleshooting. If your bike has an error code displayed
at any time it is recommended that you cease operation and contact Aventon Bikes immediately.
Components of LEVEL are subject to higher wear when compared to bikes without power assistance. This
is because LEVEL can travel at higher average speeds than regular bicycles and has a greater weight.
Higher wear is not a defect in the product and is not subject to warranty. Typical components aected are
the tires, brake pads and rotors, suspension forks, spokes, wheels, and the battery.
Error Detection
Additional Information on Wear
Symptoms
Possible Causes
Most Common Soluns
1
The bike does not
work
1. Insuient baery power
2. Faulty connecns
3. Baery not fully seated in tray
4. Improper turn on sequence
5. Brakes are applied
6. Blown 40a discharge fuse
1. Charge the baery
2. Clean and repair connectors
3. Install baery correctly
4. Turn on bike with proper sequence
5. Disengage brakes
6. Replace 40a discharge fuse
2
Irregular acceleraon
and/or reduced top
speed
1. Insuient baery power
2. Loose or damaged throle
3. Misaligned or damaged magnet ring
1. Charge or replace baery
2. Replace throle
3. Align or replace magnet ring
3
The motor does not
respond when the
bike is powered on
1. Loose wiring
2. Loose or damaged throle
3. Loose or damaged motor plug wire
4. Damaged motor
1. Repair and or reconnect
2. Tighten or replace
3. Secure or replace
4. Repair or replace
4
Reduced range
1. Low re pressure
2. Low or faulty baery
3. Driving with too many hills, headwind, braking, and/or
excessive load
4. Baery discharged for long period of me without
regular charges, aged, damaged, or unbalanced
5. Brakes rubbing
1. Adjust re pressure
2. Check connecns or charge baery
3. Assist with pedals or adjust route
4. Balance the baery; contact
Product Support if range decline
persists
5. Adjust the brakes
5
The baery will not
charge
1. Charger not well connected
2. Charger damaged
3. Baery damaged
4. Wiring damaged
5. Blown charge fuse
1. Adjust the connecns
2. Replace
3. Replace
4. Repair or replace
5. Replace charge fuse
6
Wheel or motor
makes strange noises
1. Loose or damaged wheel spokes or rim
2. Loose or damaged motor wiring
1. Tighten, repair, or replace
2. Reconnect or replace motor.
Error Code
Denion
21
Abnormal Current
22
Throle Fault
23
Motor Phase Fault
24
Motor Hall Fault
25
Brake Switch Fault or Brake Applied While Turning On
30
Communicaon Fault
28