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8. What to do if I don’t see the option of AVer Virtual Camera in the video source
field of the video conference software (e.g. Teams) after connecting to the
Virtual Camera via PTZ Link?
Please try restarting the video conference software or restarting the
computer.
9. What to do if I can’t operate PTZ Link normally during Teams conference?
When this symptom occurs, please check:
a. The version of Windows
®
OS should be 2004 or above (e.g. 20H2 or
21H2).
b. Uninstall the AVerCamera Setting Tool and PTZ Link in your computer.
c. Re-install the PTZ Link.
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