TROUBLESHOOTING
This section lists some common printer problems and their solutions.
6
Problem Solution
Printer does not feed. Switch to a fully charged battery.
Close the supply cover completely.
Load the supply correctly. See “Loading Supplies” in
Chapter 3 for more information.
Check the platen roller for jammed labels.
Make sure the pinch roller is in place.
Printer does not print. Switch to a fully charged battery.
Load the supply correctly. See “Loading Supplies” in
Chapter 3 for more information.
Clean
the printhead. See “Cleaning the Printhead” in
Chapter 5 for more information.
Lo
ad the supply correctly. See “Loading Supplies” in
Chapter 3 for more information.
Print has voids or is too light.
Troubleshooting 6-5
Close the supply cover completely.
Switch to a fully charged battery.
Clean
the printhead. See “Cleaning the Printhead” in
Chapter 5 for more information.
Check the supply for damage or defects.
Printer partially prints on the
supply and fails to respond to the
keypad or trigger.
Load the supply correctly or load new supplies, if necessary.
See “Loading Supplies” in Chapter 3 for more information.
Clear any supply jams.
Clean
the printhead. See “Cleaning the Printhead” in
Chapter 5 for more information.
Switch to a fully charged battery.
Scanner does not scan a bar code. See “Scanning Bar Codes” in Chapter 4 for more information.
The display does not turn on. Make sure the power is on.
Switch to a fully charged battery.
Checking the Software Version
To check the Software version of the printer, the Ultra Class library, the scanner configuration,
printer diagnostics, and the Application version:
1. Turn on the printer.
2. Touch the Home key.
3. Select About.
4. Scroll to check the versions of the API, print engine, etc.
5. Touch Done when finished.
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