Avigilon ACC VMA-RPO-4P2 - Provide Server Logs and System Logs for Support; Manage Device Settings

fields.
6. Click Apply.
Provide Server Logs and System Logs for Support
Use the Logs panel to view the Server Logs and System Logs panes and prepare log files requested by
Avigilon Technical Support to help resolve an issue.
Typically, Avigilon Technical Support assists you to access and filter the logs on this panel to isolate the logs
that they require. You then copy and paste the logs into a text file, save it and send it to Avigilon Technical
Support.
By default, a log pane displays 100 warning messages from the logs.
You can filter the logs to display the information that you need:
1. In the drop down list, select the type of logs that you need.
l For the Server Logs:
o
Exception Logs
o
FCP Logs
o
Server Logs
o
WebEndpoint Logs
l For the System Logs:
o
System Logs
o
Boot Logs
o
Web Server Logs
2. In the Maximum Logs drop down list, select the number of log messages you want to display each
time.
3. Enter text in the Filter field to apply a filter to the log listings.
4. Click the Sync button to display the updated logs.
Manage Device Settings
On the navigation bar, click Device.
To... On the
Device
panel
card...
Setting
Change the language for Server
Management
General
Choose your language from the drop down Language
list
Provide Server Logs and System Logs for Support 9