Troubleshooting
Network Configuration
By default, the Network Video Recorder acquires an IP address on the network through DHCP. If you need to
set up the recorder to use a static IP address or any specific network configuration, see the Windows Help
and Support files for more information.
Monitoring System Health
You can monitor the health of the system components in the Site Health page in either the ACC Client
software or Avigilon Cloud Services (ACS). See the Help files provided with the ACC Client software, the
Avigilon ACC Client User Guide, or the Avigilon ACS Client User Guide available from the Avigilon website for
more information.
Operating System Recovery By Avigilon Recovery Partition
If you need to recover the Windows operating system, the NVR5 Value includes an onboard Avigilon
recovery partition that is separate from the operating system partition. The advantage of using the Avigilon
recovery partition is that you do not need an internet connection to download the recovery image and you do
not need to create a bootable USB recovery device.
Important: Your operating system drive will be erased and restored to factory settings. Before you
proceed with operating system recovery, complete any necessary backups of custom ACC
configuration and video recordings. For more information about ACC software backups, see
avigilon.com/recovery.
Note: After operating system recovery, you need to reinstall the previously installed ACC software.
Depending on when your NVR5 Value was shipped, it is recommended that you connect to the
network when possible to install updates for Windows and ACC Client software after system
recovery is completed.
1. Start operating system recovery in one of the following ways:
l
On your Windows desktop, select and then hold down the Shift key and select Restart.
l
On your locked Windows screen, select and then hold down the Shift key and select
Restart.
l
During direct boot of the operating system, repeatedly press the down-arrow key and select
the partition.
2. On the Choose an option screen, select Use another operating system.
3. Select the OS Recovery partition.
Troubleshooting 9
To Next Page
Loading...