Troubleshooting
72 AXIS Camera Station User’s Manual
Troubleshooting
Known limitations in
Windows 2000 Server
and Windows 2003
Server
If the server is used as a domain controller and the local users are registered in
Active Directory they cannot be reached from AXIS Camera Station.
No images from
Administration’s test
image
If you do not receive images after you have specified the camera’s IP address,
please check the following under the Cameras tab in Administration:
• The IP address/user/password of the camera is correct. Click Link to
camera.
• You have selected the correct Camera Type.
•Make sure that Camera enabled is checked.
• The Camera Port is correct. This is the port number used if the
camera/videoserver supports multiple cameras.
• The camera has the latest firmware installed.
• Check proxy settings.
No motion
detection/recording
after AXIS Camera
Station is started
If AXIS Camera Station doesn't detect motion or doesn't record, please check
the following:
• The background service is started: File | Administration | Start Server.
• You have enough disk space available (minimum 2 Gb per camera).
Monitor’s window
“freezes”
When a monitor is selected from the Main window, it freezes after a few
minutes. This happens on some Windows 2000 installations, but has so far not
been seen in Windows XP. There is currently no solution, it only happens on
certain camera types.
Hard disks fill up or
no recording is saved
To prevent this from happening, please set the Minimum Available hard disk in
the Administration | Performance. You can also set the Save event in days, to
minimize the use of the hard disk. The application will cleanup recordings
automatically if these settings are set correctly. If not, and the PC gets locked,
you will have to delete the recordings manually or reformat the hard disk.
No images are shown
in the Web interface
• Verify that the IP address of the AXIS Camera Station server under
Administration | General | Server IP address is the WAN IP address.
• Enable the web interface under Administration | General | Enable
Webserver | Yes.
• A virtual directory <ip address>\TempACS must be available in your www
root, pointing to C:\TempACS.
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